deltree 3 Posted February 9, 2023 Share Posted February 9, 2023 Problem Description: All Chinese characters in .ass subtitle files are displayed as "□", while Chinese characters in .srt files are displayed normally. These subtitle files showed up fine in versions before 1.4.8 (or 1.4.6?, not sure), after that the tizen emby version had issues with the ass subtitles not showing up, and I never used ass again. The same ass file is displayed properly in the emby client for windows, ios and android. Samsung model number: QA65QX2AAJXXZ & QA65Q6ARAJXXZ (two TVs, same issue) Samsung firmware version: T-NKM2UABC-2111.1 & T-MSMUABC-1393.1 Samsung Emby client version: 1.5.1 Emby server version: 4.7.11.0 Attach the server and any transcode logs during the time of playback: emby server logs.txt Post a screenshot of the media info from the bottom of the web client: Displayed in TV: Displayed in windows emby client: .ass file: video.ass Link to comment Share on other sites More sharing options...
SamES 891 Posted February 9, 2023 Share Posted February 9, 2023 I think this issue should already be resolved for the next USB release. Can you please test it when it is available? Thanks Link to comment Share on other sites More sharing options...
deltree 3 Posted February 10, 2023 Author Share Posted February 10, 2023 4 hours ago, SamES said: I think this issue should already be resolved for the next USB release. Can you please test it when it is available? Thanks OK, thanks. Link to comment Share on other sites More sharing options...
deltree 3 Posted March 15, 2023 Author Share Posted March 15, 2023 On 2/10/2023 at 4:11 AM, SamES said: I think this issue should already be resolved for the next USB release. Can you please test it when it is available? Thanks Hi. After I upgrade to 1.5.2, I found the issue still remains. Link to comment Share on other sites More sharing options...
Luke 37083 Posted March 15, 2023 Share Posted March 15, 2023 Can you try with the hosted web app, http://app.emby.media How does it compare there? Link to comment Share on other sites More sharing options...
deltree 3 Posted March 16, 2023 Author Share Posted March 16, 2023 6 hours ago, Luke said: Can you try with the hosted web app, http://app.emby.media How does it compare there? From my windows10 pc, "http://app.emby.media" works very well. But I cannot find any browser from my Samsung TV. So I cannot verify it by TV. Link to comment Share on other sites More sharing options...
Luke 37083 Posted March 16, 2023 Share Posted March 16, 2023 What version of tizen do these run? Link to comment Share on other sites More sharing options...
deltree 3 Posted March 16, 2023 Author Share Posted March 16, 2023 3 hours ago, Luke said: What version of tizen do these run? Samsung model number: QA65QX2AAJXXZ & QA65Q6ARAJXXZ (two TVs, same issue) Samsung firmware version: T-NKM2UABC-2111.1 & T-MSMUABC-1393.1 Samsung Emby client version: 1.5.2 Emby server version: 4.7.11.0 Link to comment Share on other sites More sharing options...
h4050745 0 Posted March 30, 2023 Share Posted March 30, 2023 I have the same problem on this Samsung TV Q90R75, This problem only occurs on .ass subtitles, and the .srt subtitles can be displayed normally, because most of them are .ass, and this problem causes a lot of trouble. Link to comment Share on other sites More sharing options...
Luke 37083 Posted April 1, 2023 Share Posted April 1, 2023 Ok please try the next update to the app and let us know how it compares. Thanks . Link to comment Share on other sites More sharing options...
deltree 3 Posted April 4, 2023 Author Share Posted April 4, 2023 On 4/2/2023 at 12:55 AM, Luke said: Ok please try the next update to the app and let us know how it compares. Thanks . New version, issue still remains. Link to comment Share on other sites More sharing options...
Luke 37083 Posted April 10, 2023 Share Posted April 10, 2023 OK, we're looking into it. Thanks. Link to comment Share on other sites More sharing options...
deltree 3 Posted June 4, 2023 Author Share Posted June 4, 2023 On 4/11/2023 at 1:46 AM, Luke said: OK, we're looking into it. Thanks. Hi. Any update? Thanks. Link to comment Share on other sites More sharing options...
Luke 37083 Posted June 4, 2023 Share Posted June 4, 2023 Hi, we are looking into it. Thanks. Link to comment Share on other sites More sharing options...
william323 1 Posted July 11, 2023 Share Posted July 11, 2023 Same thing happen here. Hope the next version will fixed it soon. For now srt. subtitles seems unaffected! 1 Link to comment Share on other sites More sharing options...
SamES 891 Posted July 11, 2023 Share Posted July 11, 2023 7 hours ago, william323 said: Same thing happen here. Hope the next version will fixed it soon. For now srt. subtitles seems unaffected! Can you please confirm with a test (check Stats for Nerds), is the playback DirectPlay, DirectStream or Transcode when the Chinese does not appear correctly? Link to comment Share on other sites More sharing options...
william323 1 Posted July 18, 2023 Share Posted July 18, 2023 On 7/12/2023 at 5:07 AM, SamES said: Can you please confirm with a test (check Stats for Nerds), is the playback DirectPlay, DirectStream or Transcode when the Chinese does not appear correctly? I don't understand what you means. Even after I install "Emby for Samsung 1.5.7" The problem still remains !! embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37083 Posted July 19, 2023 Share Posted July 19, 2023 13 hours ago, william323 said: I don't understand what you means. Even after I install "Emby for Samsung 1.5.7" The problem still remains !! embyserver.txt 577.42 kB · 0 downloads Please attach the ffmpeg log as well. Thanks. Link to comment Share on other sites More sharing options...
william323 1 Posted July 24, 2023 Share Posted July 24, 2023 On 7/19/2023 at 11:28 AM, Luke said: Please attach the ffmpeg log as well. Thanks. Cannot find those log file. I can only find embyserver.txt. Do I need to enable Debug Log Function in-order to see that !? Link to comment Share on other sites More sharing options...
Luke 37083 Posted August 22, 2023 Share Posted August 22, 2023 @william323are you still having an issue with this? Link to comment Share on other sites More sharing options...
deltree 3 Posted August 22, 2023 Author Share Posted August 22, 2023 2 hours ago, Luke said: @william323are you still having an issue with this? Hi. I still having this issue Link to comment Share on other sites More sharing options...
Luke 37083 Posted August 22, 2023 Share Posted August 22, 2023 and it's only an issue with .ass format subtitles, right? Link to comment Share on other sites More sharing options...
deltree 3 Posted August 23, 2023 Author Share Posted August 23, 2023 17 hours ago, Luke said: and it's only an issue with .ass format subtitles, right? That's correct. ".srt" works well. 1 Link to comment Share on other sites More sharing options...
Solution deltree 3 Posted December 26, 2023 Author Solution Share Posted December 26, 2023 Update: 1.6.9 work fine to me. 1 1 Link to comment Share on other sites More sharing options...
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