Absolutely NO pre-roll video works, not even custom....

[NoWorries1968 7]

The best version of settings on the server cause the video to play, no pre-roll or trailer.

The worst version of settings causes some type of XML error (aka playback error).

Sometimes, after the error is displayed the movie will start playing.... sometimes it breaks it for all movies, same error, until I restart the server.

Client is: Apple TV 4K, user is set for 1 trailer on both the server and Emby client.

I've added the trailers folder as a library folder, to remove that as an issue, but no luck....

I can see and play all pre-roll videos, and I can also see and play all Trailer videos... I've even tried turning off trailer videos and just using pre-roll, without a change.

Log attached and any help appreciated.

embyserver.txt ffmpeg-remux-5add29e3-80cb-4fe7-93bf-5f4b2c840e19_1.txt embyserver-63810253060.txt hardware_detection-63810253126.txt embyserver-63810253808.txt hardware_detection-63810253874.txt ffmpeg-directstream-ea685c19-7842-4dcd-8935-9d80260e8006_1.txt ffmpeg-directstream-ad8b3988-845c-48bd-ba56-fb08eedabac9_1.txt

[Abobader 2952]

Hello NoWorries1968,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 37163]

Hi, try setting these back to default and see how things compare:

[Happy2Play 8325]

To me it looks like a system folder is interfering. @Lukethought these #recycle folders were ignored?

2023-01-25 14:21:05.925 Error App: Error in GetCustomIntros
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk -noautorunwebapp
	Operating system: Linux version 4.4.180+ (root@build1) (gcc version 8.5.0 (GCC) ) #42962 SMP Tue Oct 18 15:02:09 CST 2022
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/packages/EmbyServer/var
	Application path: /volume1/@appstore/EmbyServer/system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/volume1/Trailers/#recycle' is denied.
	 ---> System.IO.IOException: Permission denied
	   --- End of inner exception stack trace ---
	   at System.IO.Enumeration.FileSystemEnumerator`1.CreateDirectoryHandle(String path, Boolean ignoreNotFound)
	   at System.IO.Enumeration.FileSystemEnumerator`1.DequeueNextDirectory()
	   at System.IO.Enumeration.FileSystemEnumerator`1.MoveNext()
	   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
	   at System.Collections.Generic.List`1.InsertRange(Int32 index, IEnumerable`1 collection)
	   at Emby.Server.CinemaMode.DefaultIntroProvider.GetCustomIntroFiles(CinemaModeConfiguration options, Boolean enableCustomIntros, Boolean enableMediaInfoIntros)
	   at Emby.Server.CinemaMode.DefaultIntroProvider.GetCustomIntros(CinemaModeConfiguration options)
	Source: System.Private.CoreLib
	TargetSite: IntPtr CreateDirectoryHandle(System.String, Boolean)
	InnerException: System.IO.IOException: Permission denied
	Source: 
	TargetSite: 

 

[Luke 37163]

34 minutes ago, Happy2Play said:

To me it looks like a system folder is interfering. @Lukethought these #recycle folders were ignored?

2023-01-25 14:21:05.925 Error App: Error in GetCustomIntros
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk -noautorunwebapp
	Operating system: Linux version 4.4.180+ (root@build1) (gcc version 8.5.0 (GCC) ) #42962 SMP Tue Oct 18 15:02:09 CST 2022
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/packages/EmbyServer/var
	Application path: /volume1/@appstore/EmbyServer/system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/volume1/Trailers/#recycle' is denied.
	 ---> System.IO.IOException: Permission denied
	   --- End of inner exception stack trace ---
	   at System.IO.Enumeration.FileSystemEnumerator`1.CreateDirectoryHandle(String path, Boolean ignoreNotFound)
	   at System.IO.Enumeration.FileSystemEnumerator`1.DequeueNextDirectory()
	   at System.IO.Enumeration.FileSystemEnumerator`1.MoveNext()
	   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
	   at System.Collections.Generic.List`1.InsertRange(Int32 index, IEnumerable`1 collection)
	   at Emby.Server.CinemaMode.DefaultIntroProvider.GetCustomIntroFiles(CinemaModeConfiguration options, Boolean enableCustomIntros, Boolean enableMediaInfoIntros)
	   at Emby.Server.CinemaMode.DefaultIntroProvider.GetCustomIntros(CinemaModeConfiguration options)
	Source: System.Private.CoreLib
	TargetSite: IntPtr CreateDirectoryHandle(System.String, Boolean)
	InnerException: System.IO.IOException: Permission denied
	Source: 
	TargetSite: 

 

That will stop an intro from being used, but won't cause a playback failure. In any event, that particular error is resolved in the upcoming 4.8 server release.

[NoWorries1968 7]

I'm giving that a try now, removing the #recycle folder.....

Thank you!!!