Nabukodonosor 11 Posted January 22, 2023 Share Posted January 22, 2023 Hey guys. So yesterday, I had to uninstall my Emby to be able to install the latest Beta, on my Fire Stick. But now, my app is again locked, can't play anything, say I have to buy it again. This would be the 3rd time I'm buying this app. When I go to Restore Unlock, it just closes that windows and still is locked. What to do? Link to comment Share on other sites More sharing options...
Solution GrimReaper 3309 Posted January 22, 2023 Solution Share Posted January 22, 2023 4 minutes ago, Nabukodonosor said: This would be the 3rd time I'm buying this app. That shouldn't be necessary, even 2nd purchase shouldn't have been needed. 5 minutes ago, Nabukodonosor said: What to do? Send your query together with some details (account used, purchase receipts) to: billingsupport@emby.media Link to comment Share on other sites More sharing options...
Nabukodonosor 11 Posted January 22, 2023 Author Share Posted January 22, 2023 Sent. Link to comment Share on other sites More sharing options...
Nabukodonosor 11 Posted January 22, 2023 Author Share Posted January 22, 2023 No help from them. Any ideas how to solve this? Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted January 22, 2023 Share Posted January 22, 2023 Just now, Nabukodonosor said: No help from them. Any ideas how to solve this? @ebr Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 22, 2023 Share Posted January 22, 2023 9 minutes ago, Nabukodonosor said: No help from them. Any ideas how to solve this? HI, if you sent an email to that address, then you will get a response. Link to comment Share on other sites More sharing options...
Nabukodonosor 11 Posted January 22, 2023 Author Share Posted January 22, 2023 I got a response quickly enough, they asked me what's the issue and nothing more the whole day. Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 23, 2023 Share Posted January 23, 2023 7 hours ago, Nabukodonosor said: I got a response quickly enough, they asked me what's the issue and nothing more the whole day. OK sorry for the delay. Assuming you replied to that, you should get a response in the morning. Link to comment Share on other sites More sharing options...
Nabukodonosor 11 Posted January 23, 2023 Author Share Posted January 23, 2023 Got the response. The issue is, if I'm sideloading beta, I can't restore unlock. That's it. Link to comment Share on other sites More sharing options...
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