mcowher 0 Posted January 20, 2023 Share Posted January 20, 2023 I purchased the unlock for the Emby app on my FireTV device for $4.89, back on 12/6/2022 and it initially worked, but now I can no longer playback content from my Emby server. I get the error message and am prompted to purchase Emby Premier, or 2 options to Unlock App or Restore Unlock. Neither of these 2 options works. I've tried deleting Cache and even deleting all data for the app and then reconnecting to my server. What do I need to do to fix this? Link to comment Share on other sites More sharing options...
GrimReaper 3309 Posted January 20, 2023 Share Posted January 20, 2023 Are you logged into the device with the same account you've made original purchase? Link to comment Share on other sites More sharing options...
mcowher 0 Posted January 20, 2023 Author Share Posted January 20, 2023 Yes I am. Same Amazon account, same FireTV device. Link to comment Share on other sites More sharing options...
Solution GrimReaper 3309 Posted January 20, 2023 Solution Share Posted January 20, 2023 You can email those receipts with visible details to: billingsupport@emby.media and it'll get sorted out. Link to comment Share on other sites More sharing options...
mcowher 0 Posted January 20, 2023 Author Share Posted January 20, 2023 Ok thanks! Link to comment Share on other sites More sharing options...
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