victor@vialy.com 9 Posted January 17, 2023 Share Posted January 17, 2023 Sudently my Android tv does not start playing. Just freezes on a frame. Tried side loading the android app and does the same. No problem on phone or Roku on same connection. Just this Android tv Help! embyserver (2).txt embyserver-63809521680.txt Link to comment Share on other sites More sharing options...
ebr 14955 Posted January 17, 2023 Share Posted January 17, 2023 Can you please play that item for a few seconds and then follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
victor@vialy.com 9 Posted January 18, 2023 Author Share Posted January 18, 2023 9 hours ago, ebr said: Can you please play that item for a few seconds and then follow the instructions to send a log from the app? The log is attached. Cant play for a few seconds, since the problem is exactly that. It freezes on the first frame. Link to comment Share on other sites More sharing options...
ebr 14955 Posted January 18, 2023 Share Posted January 18, 2023 11 hours ago, victor@vialy.com said: The log is attached. Cant play for a few seconds, since the problem is exactly that. It freezes on the first frame. Hi. Please follow the instructions to send a log from the app. Thanks. Link to comment Share on other sites More sharing options...
victor@vialy.com 9 Posted January 19, 2023 Author Share Posted January 19, 2023 22 hours ago, ebr said: Hi. Please follow the instructions to send a log from the app. Thanks. Ok. Sorry, I misunderstood. I sent the app log file from the app. The only way I could make it work was to select a 5mb 720 resolution transcoding. Even with a 50mb connection. Attached you will find server logs. Thanks! ffmpeg-directstream-668aa3b7-5764-48d1-aa3f-002a3427ebac_1.txt ffmpeg-directstream-e545d6e3-170a-45f6-8abe-1bbe9daf14d4_1.txt ffmpeg-directstream-fb442ee4-8b5d-403b-8ab5-2ece4a61712c_1.txt ffmpeg-transcode-5ac60116-2e7e-4158-9dd4-2230a4128a0e_1.txt ffmpeg-transcode-3889ae2d-1a33-4466-bdbc-aa1a2496cdc2_1.txt ffmpeg-transcode-fdbb0c2f-168a-48c6-ae2d-12c85a7c122a_1.txt ffmpeg-transcode-b0e417d7-496b-41b4-a2ee-34b73761760a_1.txt embyserver (3).txt Link to comment Share on other sites More sharing options...
ebr 14955 Posted January 19, 2023 Share Posted January 19, 2023 2 hours ago, victor@vialy.com said: I sent the app log file from the app. Hi. Can you please provide the other info from the instructions? Thanks. Quote Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
victor@vialy.com 9 Posted January 19, 2023 Author Share Posted January 19, 2023 3 hours ago, ebr said: Hi. Can you please provide the other info from the instructions? Thanks. - I played "Succession" (attached screen cap of file data) - Can´t play almost anything (Strangely, can play some 4k movies with no problem), it freezes at first frame, can FF and RW but anyway only 1 frame gets shown and gets stuck there - When I can play something, I have to select "Correct playing error" because the movie gets played with jittered video/sound -Log sent 2023-01-20 00:24 (maybe a difference of 5+/- minutes) EPT - Usernname "Victor" Link to comment Share on other sites More sharing options...
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