powol 0 Posted January 14, 2023 Share Posted January 14, 2023 (edited) Hi! I have an issue playing specific kind of videos, I'm no expert but I think it's related to the codec of the video? I don't know. Here's the portion of logs of when I tried to play the video but it never started (the loading circle and after a few minutes it show an error message). Synology DS218j DSM 7.1.1-42962 Update 3 And here's the video specification: Sorry for the "raw" message, I just don't know how to "debug" this problem. Thanks for reading ! logs.txt Edited January 14, 2023 by powol Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted January 15, 2023 Share Posted January 15, 2023 Can you update to the latest server release 4.7.11.0? Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 15, 2023 Share Posted January 15, 2023 Is any ffmpeg log generated? Link to comment Share on other sites More sharing options...
powol 0 Posted January 15, 2023 Author Share Posted January 15, 2023 Ho you guys are so quick, thanks a lot! @Happy2Play, no I cannot. The Synology package manager allows me to only install the 4.7.8.0 version. @Luke yes it does, a LOT of them, here's one one of them. Is this a subtitles problem? ffmpeg-transcode-1ec4d8d6-1f3a-4116-93dc-9af0d8e9989a_1.txt Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted January 15, 2023 Share Posted January 15, 2023 58 minutes ago, powol said: @Happy2Play, no I cannot. The Synology package manager allows me to only install the 4.7.8.0 version. Package center will usually be behind for Synology. https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.11.0/emby-server-synology7_4.7.11.0_armada38x.spk Link to comment Share on other sites More sharing options...
powol 0 Posted January 15, 2023 Author Share Posted January 15, 2023 I updated the package but I get the same error in logs. Quick additionnal note, it worked on my phone app but not on my TV app (the tv is a LG C2) Her'es the logs ffmpeg-transcode-0fb5eafe-b8cc-49d1-adf8-8470d6fbc835_1.txt Link to comment Share on other sites More sharing options...
Solution KodiTV72 2 Posted January 15, 2023 Solution Share Posted January 15, 2023 (edited) Hi Powol, Lots of people are using Synology and LG TV and have had issues recently. You may have the same issue where the Emby server is trying to transcode the video when only the audio needs converting. See My guess is that this might be fixed just by turning off video transcoding. It worked for me. Try turning off video transcode on server version 4.7.11.0. If you are lucky that is all there is to it. Edited January 15, 2023 by KodiTV72 Link to comment Share on other sites More sharing options...
powol 0 Posted January 15, 2023 Author Share Posted January 15, 2023 Thx KodiTV72, it fixed my problem! Link to comment Share on other sites More sharing options...
powol 0 Posted January 17, 2023 Author Share Posted January 17, 2023 The problem has mutated, I now can read the videos but the built-in-video subtitles are not displayed :D Link to comment Share on other sites More sharing options...
KodiTV72 2 Posted January 17, 2023 Share Posted January 17, 2023 Yes, that is a side effect. Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 17, 2023 Share Posted January 17, 2023 7 hours ago, powol said: The problem has mutated, I now can read the videos but the built-in-video subtitles are not displayed Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
powol 0 Posted April 22, 2023 Author Share Posted April 22, 2023 @Lukesorry for the slightly delayed response, here's the data needed. If I forgot something, let me know. Here's my problem. I'm trying to read the following video with french subs on the emby LG TV app (latest version, server is 4.7.11.0 The video loads indefinitely like this Here's the logs in attachment The video works fine on Windows PC app Emby Theater, if that help investigations Thanks! embyserver.txt ffmpeg-transcode-a0c2c34e-f1eb-4d04-9d70-096884c213e7_1.txt Link to comment Share on other sites More sharing options...
Luke 37116 Posted June 5, 2023 Share Posted June 5, 2023 Are you still having an issue with this? Have you updated to Emby Server 4.7.13? Link to comment Share on other sites More sharing options...
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