EmbyOak 20 Posted November 28, 2022 Share Posted November 28, 2022 I have a friend who is on my Emby server, everything works great except Live TV. He gets audio, but a white or pixelated video. I've tried playing with the settings, nothing fixes it. He is using an AppleTV. I had another friend complain this weekend that his Live TV off of my server doesn't work, same symptoms as above. He uses AppleTVs as well. At a third friend's place this weekend, who doesn't use LiveTV, I tried the LiveTV, same thing, white blank screen with the audio playing. In troubleshooting this morning, I have my one friend admin rights. No change. Still a blank screen with audio working. I can do this with my iPhone as well using the Emby app using his account, LiveTV doesn't work. When I use my account, everything works perfectly on my AppleTVs and the Emby app on my iPhone. I do not know if this is because they have not purchased Emby and I have, but it is weird that my credentials allow LiveTV to work and their credentials do not. RPReplay_Final1669645389.mov embyserver-10.txt ffmpeg-transcode-ef006fa0-c74a-463c-8d65-175a77480661_1.txt Link to comment Share on other sites More sharing options...
Luke 37140 Posted November 28, 2022 Share Posted November 28, 2022 Hi, are they able to play using the Emby web app? Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted November 28, 2022 Author Share Posted November 28, 2022 Yes, I can play using Emby via web with either mine or his credentials. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted November 28, 2022 Author Share Posted November 28, 2022 For fun I tried a Roku. Same thing. I have no problems watching LiveTV but when I switch to my buddy's credentials, I get a blank white screen. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted November 29, 2022 Author Share Posted November 29, 2022 Correction. It happens with web as well. I was testing a network channel this morning which worked fine for myself and my friend's user but when I tried other channels this evening, those channels continued to work for me but not for my friend. I looked at the stats of the show and saw that it is converting subtitles directly into the video. When I turned off subtitles, the picture worked. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted November 29, 2022 Author Share Posted November 29, 2022 OK, definitely fixes web but the issue still exists with the Emby app on iPhone. I have not tried the appletv or roku yet. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted November 29, 2022 Author Share Posted November 29, 2022 Many more channels are working on Roku now with closed caption disabled. There are still a few stragglers which is weird. When it comes to the Emby app on the iPhone, there were still channels that were having issues with the blank white screen so I played with more functions and forced 2 channel instead of multi-channel. This cleared up the remaining channels that were having issues. I have not tested the AppleTV with my buddy's credentials as of yet. That stated, I did notice, not with just LiveTV but video content in my library, when I start a program it hangs, I have to hit the back scroll button and this kicks things in to working, otherwise it just hangs at 0:00. The remote on the appletv for scroll back or forward does not move in 10s increments anymore. If you push the scroll button it seems to act like you are holding the scroll button down permanently, you need to hit the scroll direction one more time to cancel it. Link to comment Share on other sites More sharing options...
Luke 37140 Posted December 4, 2022 Share Posted December 4, 2022 Hi, are you still running into this? Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted December 4, 2022 Author Share Posted December 4, 2022 I can't seem to get it to act up today. I've not updated my server. What changed? Link to comment Share on other sites More sharing options...
Luke 37140 Posted December 4, 2022 Share Posted December 4, 2022 Nothing that I can think of. I was just checking in. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted December 4, 2022 Author Share Posted December 4, 2022 I only checked my account. It definitely does not cause an issue when I disable subtitles for myself and others. Link to comment Share on other sites More sharing options...
Luke 37140 Posted December 5, 2022 Share Posted December 5, 2022 But you can still get it to happen? Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted December 5, 2022 Author Share Posted December 5, 2022 I can confirm I can get this to occur with accounts that are not mine, consistently. It has to do with closed caption. Once closed caption is off, I have video. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted December 12, 2022 Author Share Posted December 12, 2022 I've upgraded to 4.8.0.19-beta, same issue. closed caption causes a blank screen. Link to comment Share on other sites More sharing options...
Luke 37140 Posted January 4, 2023 Share Posted January 4, 2023 Hi, are you still having an issue with this using the latest update to Emby for Apple TV and Emby Server? Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted January 7, 2023 Author Share Posted January 7, 2023 Running 4.8.0.21-beta still has the same issue when I enable CC. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted January 11, 2023 Author Share Posted January 11, 2023 This apparently does not happen with Firesticks nor Nvidia Shield devices. I have not personally tested but I've been told by a friend who has both has not had an issue but those with Roku and AppleTVs on his server are experiencing the issue. Link to comment Share on other sites More sharing options...
hstamas 153 Posted January 11, 2023 Share Posted January 11, 2023 I see this as well using the VirtualTV plugin (playing local files). If I hit enter on the remote sometimes the screen comes back, sometimes I have to exit playback and start again. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted January 26, 2023 Author Share Posted January 26, 2023 I just tried this on a Roku and it worked as it should. I tried it on a friend's AppleTV last night and it seemed to work as well. No changes to my server, still running 4.8.0.21-Beta. Link to comment Share on other sites More sharing options...
Luke 37140 Posted February 21, 2023 Share Posted February 21, 2023 @EmbyOak the ffmpeg log you provided is actually from playing on iOS. Can you please attach the log file from playing on apple tv? Thanks ! Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted April 1, 2023 Author Share Posted April 1, 2023 I seem to have set everyone up with "no subtitles" in the web front end and that works. I just added a friend to my system last week (Roku). He got the issue before I disabled subtitles via the web front end for his accoount. These are the logs. ffmpeg-transcode-6de2d678-b126-4791-bc55-3044cce13231_1.txtffmpeg-transcode-cf162046-b20e-4524-b988-77eeecc9687c_1.txt Link to comment Share on other sites More sharing options...
Luke 37140 Posted April 2, 2023 Share Posted April 2, 2023 17 hours ago, EmbyOak said: I seem to have set everyone up with "no subtitles" in the web front end and that works. I just added a friend to my system last week (Roku). He got the issue before I disabled subtitles via the web front end for his accoount. These are the logs. ffmpeg-transcode-6de2d678-b126-4791-bc55-3044cce13231_1.txt 111.76 kB · 0 downloads ffmpeg-transcode-cf162046-b20e-4524-b988-77eeecc9687c_1.txt 220.39 kB · 1 download I would try updating to the latest server build and see how that compares. Thanks. Link to comment Share on other sites More sharing options...
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