Playback error in iOS

[TexasMouse 3]

I am unable to play any live tv using the iOS app on an iPad pro running 16.1.1.  I keep getting the ‘Playback Error.  No compatible streams are currently available.”  If I try to watch using the browser (safari), it works fine.  Server is latest 4.7.10.0. Device is on local network with no vpn software in use.  Happy to provide log files from the server, if needed. 
 

Thanks!

[Luke 37186]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[TexasMouse 3]

Some more detail… it always happens from my iPad, and rarely my AppleTV.  My service has provided 2 concurrent streams for me.  I am the only one using the service, and no other device is running or recording at this time.  Here is an example from the AppleTV.

Quote

 

2022-11-27 22:34:36.947 Error Server: Error processing request

        *** Error Report ***

        Version: 4.7.10.0

        Command line: C:\Users\LocalUser\AppData\Roaming\Emby-Server\system\EmbyServer.dll

        Operating system: Microsoft Windows 6.1.7601 Service Pack 1

        Framework: .NET 6.0.10

        OS/Process: x64/x64

        Runtime: C:/Users/LocalUser/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll

        Processor count: 4

        Data path: C:\Users\LocalUser\AppData\Roaming\Emby-Server\programdata

        Application path: C:\Users\LocalUser\AppData\Roaming\Emby-Server\system

        MediaBrowser.Controller.LiveTv.LiveTvConflictException: MediaBrowser.Controller.LiveTv.LiveTvConflictException: m3u simultaneous stream limit has been reached.

           at Emby.LiveTV.EmbyTV.GetChannelStreamWithDirectStreamProvider(BaseItem dbChannel, String providerChannelId, String streamId, List`1 currentLiveStreams, CancellationToken cancellationToken)

           at Emby.LiveTV.LiveTvManager.GetChannelStream(String id, String mediaSourceId, List`1 currentLiveStreams, CancellationToken cancellationToken)

           at Emby.Server.Implementations.Library.MediaSourceManager.OpenLiveStreamInternal2(LiveStreamRequest request, CancellationToken cancellationToken)

           at Emby.Server.Implementations.Library.MediaSourceManager.OpenLiveStreamInternal2(LiveStreamRequest request, CancellationToken cancellationToken)

           at Emby.Server.Implementations.Library.MediaSourceManager.OpenLiveStreamInternal(LiveStreamRequest request, CancellationToken cancellationToken)

           at Emby.Server.Implementations.Library.MediaSourceManager.OpenLiveStream(LiveStreamRequest request, CancellationToken cancellationToken)

           at Emby.Server.MediaEncoding.Api.MediaInfoService.OpenMediaSource(OpenMediaSource request, CancellationToken cancellationToken)

           at Emby.Server.MediaEncoding.Api.MediaInfoService.GetPlaybackInfo(GetPostedPlaybackInfo request, CancellationToken cancellationToken)

           at Emby.Server.MediaEncoding.Api.MediaInfoService.Post(GetPostedPlaybackInfo request)

           at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)

           at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)

           at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)

        Source: MediaBrowser.Controller

        TargetSite: Void MoveNext()

        

2022-11-27 22:34:36.947 Info Server: http/1.1 Response 500 to host5. Time: 11ms. http://192.168.10.35:8096/emby/Items/56/PlaybackInfo?UserId=7977684f3006482bbc9b457272c2726b&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=140000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=1201922D-52E8-46F3-9C08-BB1E29484A85&X-Emby-Client-Version=1.6.5 (3)&reqformat=json

2022-11-27 22:34:47.397 Info Server: http/1.1 POST http://192.168.10.35:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=692be611-d72f-4197-be19-e757a5bf1cba&X-Emby-Client-Version=4.7.10.0&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15

2022-11-27 22:34:47.399 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://192.168.10.35:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=692be611-d72f-4197-be19-e757a5bf1cba&X-Emby-Client-Version=4.7.10.0&reqformat=json

2022-11-27 22:34:52.440 Info Server: http/1.1 POST http://192.168.10.35:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=692be611-d72f-4197-be19-e757a5bf1cba&X-Emby-Client-Version=4.7.10.0&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15

2022-11-27 22:34:52.442 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://192.168.10.35:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=692be611-d72f-4197-be19-e757a5bf1cba&X-Emby-Client-Version=4.7.10.0&reqformat=json

 

 

Edited November 28, 2022 by TexasMouse

[Luke 37186]

Hi there, please attach the complete emby server log file. Thanks.

[TexasMouse 3]

Here you go.  System was pretty much sitting idle today. I recreated the issue starting around 2022-11-28 21:39:09.  Tried two different channels from an iPad, both with the same problem.  The time it took from hitting play to giving me the error was very very fast.

 

Thanks for looking at this!

embyserver.txt

[Luke 37186]

HI @TexasMouse we're hoping to have a new Emby iOS app update out this week, so please try that once available and let us know how it compares. Thanks !

[Luke 37186]

HI, Emby for iOS 2.2.6 has been released. Please try it out and let us know how it compares. Thanks !