Daithi 1 Posted November 23, 2022 Share Posted November 23, 2022 (edited) Just did a reboot of my system, noticed Emby Server and Avast Antivirus (Free version) updated and all of a sudden my Emby Theater install has disappeared, It seems Avast has flagged Emby.Theater.exe for the IDP.ALEXA.53 threat. Assuming it's a false positive but I'm unable to either restore the file using Avast and reinstall attempts keep failing. Figured I should check here to see if anyone else is seeing this behaviour on the off chance there is an actual problem here before I turn off Avast to get install done and add exceptions etc. Edited November 23, 2022 by Daithi Link to comment Share on other sites More sharing options...
Luke 37187 Posted November 24, 2022 Share Posted November 24, 2022 Hi, have you tried installing Theater again from the website, on top of your existing version? Link to comment Share on other sites More sharing options...
Daithi 1 Posted November 24, 2022 Author Share Posted November 24, 2022 35 minutes ago, Luke said: Hi, have you tried installing Theater again from the website, on top of your existing version? Hi Luke, yep, tried that, install kept crashing. Did another reboot and that time install worked (though didn't complete gracefully, crashed again but I have a working Theater app again and have now added an exception in Avast for Emby.Theater.exe - all seems fine so far). Thanks Link to comment Share on other sites More sharing options...
Luke 37187 Posted November 30, 2022 Share Posted November 30, 2022 Hi, can you please try this build and let me know how it compares? https://www.dropbox.com/s/tjmartey16d2ja1/emby-theater.zip?dl=0 Thanks. Link to comment Share on other sites More sharing options...
Luke 37187 Posted December 7, 2022 Share Posted December 7, 2022 @Daithi can you try installing the new 3.0.18 release and let us know how that compares? Thanks ! Link to comment Share on other sites More sharing options...
Daithi 1 Posted December 7, 2022 Author Share Posted December 7, 2022 40 minutes ago, Luke said: @Daithi can you try installing the new 3.0.18 release and let us know how that compares? Thanks ! Sorry Luke, I didn't see your previous reply till now. Anyway, tried 3.0.18 and theater exe gets quarantined again, but not for IDP.ALEXA.53 - this time it was for IDP.HEUR.26 (Avast version is now 22.12.6044 and virus def is 221206-4) Link to comment Share on other sites More sharing options...
Luke 37187 Posted December 7, 2022 Share Posted December 7, 2022 @generiq do you run avast? Link to comment Share on other sites More sharing options...
generiq 113 Posted December 7, 2022 Share Posted December 7, 2022 No, I use something else Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 8, 2022 Share Posted December 8, 2022 11 hours ago, Daithi said: Sorry Luke, I didn't see your previous reply till now. Anyway, tried 3.0.18 and theater exe gets quarantined again, but not for IDP.ALEXA.53 - this time it was for IDP.HEUR.26 (Avast version is now 22.12.6044 and virus def is 221206-4) Which exe exactly? Emby.Theater.exe ? Can you upload to https://www.virustotal.com/ and post the link? Link to comment Share on other sites More sharing options...
Luke 37187 Posted December 8, 2022 Share Posted December 8, 2022 Also can you try the new 3.0.19 release and let us know how that compares? Thanks. Link to comment Share on other sites More sharing options...
Daithi 1 Posted December 10, 2022 Author Share Posted December 10, 2022 Tried 3.0.19 release, will not install without creating an exception in Avast first - this time the threat identified was back to IDP.ALEXA.53. @softworkz https://www.virustotal.com/gui/file/3144b653df715ae2255c47595c4bebe82ed2dc52e937da734879a25c12719fb6 Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 10, 2022 Share Posted December 10, 2022 11 hours ago, Daithi said: Tried 3.0.19 release, will not install without creating an exception in Avast first - this time the threat identified was back to IDP.ALEXA.53. @softworkz https://www.virustotal.com/gui/file/3144b653df715ae2255c47595c4bebe82ed2dc52e937da734879a25c12719fb6 But that doesn't show any detection from Avast... There are often 2 or 3 on virustotal that show some false detections, that's nothing to worry about. So, back to Avast - what exactly is it detecting locally? The exe or some other file? Link to comment Share on other sites More sharing options...
Daithi 1 Posted December 11, 2022 Author Share Posted December 11, 2022 4 hours ago, softworkz said: But that doesn't show any detection from Avast... There are often 2 or 3 on virustotal that show some false detections, that's nothing to worry about. So, back to Avast - what exactly is it detecting locally? The exe or some other file? Yeah, I noticed that, don't know what to tell you (never knew about that site before now). Avast (free version with default settings) is trying to quarantine Emby.Theater.exe from AppData\Roaming\Emby-Theater\system due to IDP.ALEXA.53 - so without an exception I obviously can't run the app, nor can I install a new version. Link to comment Share on other sites More sharing options...
Daithi 1 Posted December 11, 2022 Author Share Posted December 11, 2022 FWIW, I'm satisfied with current situation, happy to leave exception in if this is a false detection. I can try any private builds you need if you want to clear this for any new users, feel free to @ me. Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 11, 2022 Share Posted December 11, 2022 I have submitted a request to Avast in order to whitelist our exe. Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 14, 2022 Share Posted December 14, 2022 On 12/11/2022 at 3:08 AM, Daithi said: Yeah, I noticed that, don't know what to tell you (never knew about that site before now). Avast (free version with default settings) is trying to quarantine Emby.Theater.exe from AppData\Roaming\Emby-Theater\system due to IDP.ALEXA.53 - so without an exception I obviously can't run the app, nor can I install a new version. @Daithi Could you please to the following: Update your Avast virus database. Please see this guide: Updating Avast Antivirus Take a screenshot of the Avast detection dialog (Threat Secured pop-up with See details - displayed at the bottom). Take a screenshot of the Avast virus database (open Avast Antivirus and go to Menu > About). For instructions on taking a screenshot, refer to this article: Creating a screenshot Link to comment Share on other sites More sharing options...
Daithi 1 Posted December 19, 2022 Author Share Posted December 19, 2022 @softworkz apologies for the delay - Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 19, 2022 Share Posted December 19, 2022 Thank you very much. I have forwarded them to Avast support. I'll let you know what say they say. 1 Link to comment Share on other sites More sharing options...
softworkz 3341 Posted December 19, 2022 Share Posted December 19, 2022 (edited) Response from Avast Support The reported file was checked by Avast virus specialists and based on the findings the detection was removed. The file is now marked as clean in the Avast virus database. This change may take up to 24 hours to take full effect. Please accept my apology for the inconvenience caused. Edited December 19, 2022 by softworkz 3 Link to comment Share on other sites More sharing options...
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