Lag1791 1 Posted November 20, 2022 Share Posted November 20, 2022 Just updated an old HTPC (win10). I cannot playback any of my 4kHVEC files. I get this error message. Attached is my Emby log (even though I don’t really know how to interpret it). Old system everything played fine with correct Dolby ATMOS output. New system with window 11 or window 10 (I tried both) I get this same error. All setting in Emby theater is default except I checked passthrough for DTS, TrueHD and DTSHD (but unchecking these results in the same issue). 4kHVEC movies play on server but downmixed audio to stereo. I have a feeling this is soundtrack related. All other movie formats play fine with correct DTS, 5.1 audio. Any help would be appreciated. emby Log Link to comment Share on other sites More sharing options...
Lag1791 1 Posted November 20, 2022 Author Share Posted November 20, 2022 One thing I just thought of is previous system that was working, was using a Nvidia 1050 video card with Nvidia drivers. I am now using integrated GPU AMD 5600G CPU with AMD driver. Both directly connected to HDMI into receiver. I will try installing the 1050 into the current system and see if that resolves the issue. Link to comment Share on other sites More sharing options...
Luke 37161 Posted November 20, 2022 Share Posted November 20, 2022 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
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