Unable to play H265/HEVC

[chinswain 11]

Hi,

I've upgraded to DSM7 (DS918+) and Emby 4.7.8.0, since then I've been unable to play quite a few video files. It appears to be H265/HEVC that are failing, H264 plays fine. 

I've ran chown -R emby:emby /volume1/@appdata/EmbyServer and set emby to read/write in System internal user, but still showing permission denied in the FFmpeg log:

13:33:20.173 ffmpeg version 5.0.0-emby_2022_05_27-u1 Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC
13:33:20.173 built with gcc 8.3.0 (crosstool-NG 1.24.0)
13:33:20.174 Execution Date: 2022-10-31 13:33:20
13:33:20.224 /volume1/TV Shows/Test Show/Season 01/Show Title S01E01.mkv: Permission denied

[Luke 40065]

Hi, it looks like the server is being denied access to the file. Have you taken a look at this?

 

You may need to set the permissions recursively to ensure they are the same at each level.

[chinswain 11]

Hi Luke, yes - I checked the Read/Write for the folder:

 

 

 

How do I set the permissions recursively?

 

[Luke 40065]

@FrostByte do you have any tips on that?

[FrostByte 5255]

Did you check the file/folder permissions?

/volume1/TV Shows/Test Show/Season 01/Show Title S01E01.mkv

 

[FrostByte 5255]

Not shared folder, the system level file and folder permissions

[chinswain 11]

I think this is what you mean?
For the folder:

root@DS918://volume1/TV Shows# ls -ld Test Show
drwxrwx---+ 1 chinswain administrators 18 Oct 25 22:45 "Test Show/"

For the mkv:

root@DS918://volume1/TV Shows/Test Show/Season 01# ls -l "Test Show S01E01.mkv"
-rw-r--r-- 1 chinswain administrators 2447052554 Oct 25 08:01 "Test Show S01E01.mkv"

For the actual shared folder "TV Shows":

root@DS918://volume1# ls -ld TV\ Shows/
d---------+ 1 root root 7406 Oct 30 20:37 'TV Shows/'
 

Edited October 31, 2022 by chinswain

[FrostByte 5255]

I'm not much of a command line fan (I prefer WinSCP), but I believe the following will recursively add execute to users

chmod -R o+x "TV Shows"

or 
chmod -R 755 "TV Shows"

 

This is what mine looks like though

-rwxrwxrwx+ 1 admin users

 

[chinswain 11]

The second one gives this:

root@DS918:/volume1# ls -ld TV\ Shows
drwxr-xr-x 1 root root 7406 Oct 30 20:37 'TV Shows'

Which has removed the permission error - however I'm still getting "No compatible streams are currently available. Please try again later or contact your system administrator for details."

The only related error in embyserver.txt is:

*** Error Report ***
Version: 4.7.8.0
Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk -noautorunwebapp
Operating system: Linux version 4.4.180+ (root@build3) (gcc version 8.5.0 (GCC) ) #42661 SMP Mon Jun 27 15:05:48 CST 2022
Framework: .NET 6.0.8
OS/Process: x64/x64
Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
Processor count: 4
Data path: /var/packages/EmbyServer/var
Application path: /volume1/@appstore/EmbyServer/system
System.Exception: System.Exception: Error starting ffmpeg
at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)
at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String manifestAbsoluteUri, String playlistId, String segmentId, Int32 subtitleStreamIndex, AuthorizationInfo authorizationInfo)
at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
Source: Emby.Server.MediaEncoding
TargetSite: Void MoveNext()

I've attached the full ffmpeg log:

ffmpeg-remux-5844b121-3e60-4303-904b-89754096fb5f_1.txt

Edited October 31, 2022 by chinswain

[Luke 40065]

1 hour ago, chinswain said:

The second one gives this:

root@DS918:/volume1# ls -ld TV\ Shows
drwxr-xr-x 1 root root 7406 Oct 30 20:37 'TV Shows'

Which has removed the permission error - however I'm still getting "No compatible streams are currently available. Please try again later or contact your system administrator for details."

The only related error in embyserver.txt is:

*** Error Report ***
Version: 4.7.8.0
Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk -noautorunwebapp
Operating system: Linux version 4.4.180+ (root@build3) (gcc version 8.5.0 (GCC) ) #42661 SMP Mon Jun 27 15:05:48 CST 2022
Framework: .NET 6.0.8
OS/Process: x64/x64
Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
Processor count: 4
Data path: /var/packages/EmbyServer/var
Application path: /volume1/@appstore/EmbyServer/system
System.Exception: System.Exception: Error starting ffmpeg
at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)
at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String manifestAbsoluteUri, String playlistId, String segmentId, Int32 subtitleStreamIndex, AuthorizationInfo authorizationInfo)
at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
Source: Emby.Server.MediaEncoding
TargetSite: Void MoveNext()

I've attached the full ffmpeg log:

ffmpeg-remux-5844b121-3e60-4303-904b-89754096fb5f_1.txt 18.45 kB · 0 downloads

HI, please attach the main emby server log as well. Thanks.

[chinswain 11]

Hi Luke, I've restarted Emby after making the folder permission changes it is now working!