Unlock freezes app/premium says not available

[Piteng 1]

I was trying to unlock the app but it kept freezing and restarting. I decided to try the subscription instead and after entering my email it comes up with “this purchase is not supported in your region”. I’m in the uk. Is em by not supported here? What can I do?

[ebr 14924]

Hi. What device and store?

[Piteng 1]

Firestick Amazon.uk

[ebr 14924]

Can you make other purchases?  This isn't a child or restricted account, correct?

[Piteng 1]

I can, no issues there. It's not restricted

[ebr 14924]

What version of the app and exactly which Fire stick?

[Piteng 1]

I’ve figured out what was wrong. My devices and apps were configured for Portugal, since I used to live there. I guess the option to buy isn’t available there. I now have the option after changing the settings to Uk.

thanks 

[ebr 14924]

Ah.  Glad you figured it out and thanks for reporting back.