DrQuinn69 3 Posted October 24, 2022 Share Posted October 24, 2022 Good day - having an issue with Open Subtitles. I am a VIP member and have entered my username, password, and checked the VIP box in Emby. I noticed in the logs that I'm receiving errors when running the Download Subtitles in Scheduled Tasks. Would anyone know what the following error is related to? Thank you for your help. 2022-10-24 04:17:28.967 Error SubtitleManager: Error downloading subtitles from Open Subtitles *** Error Report *** Version: 4.7.8.0 Command line: A:\EmbyServerProgram\system\EmbyServer.dll Operating system: Microsoft Windows 10.0.22621 Framework: .NET 6.0.9 OS/Process: x64/x64 Runtime: A:/EmbyServerProgram/system/System.Private.CoreLib.dll Processor count: 12 Data path: A:\EmbyServerProgram\programdata Application path: A:\EmbyServerProgram\system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://vip-api.opensubtitles.org/xml-rpc due to a previous timeout. at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at OpenSubtitles.OpenSubtitleDownloader.SendRequestAsync(ReadOnlyMemory`1 request, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken) Source: Emby.Server.Implementations TargetSite: Void MoveNext() Link to comment Share on other sites More sharing options...
Luke 37289 Posted October 24, 2022 Share Posted October 24, 2022 Hi there, can you please attach the complete emby server log file? Thanks. Link to comment Share on other sites More sharing options...
DrQuinn69 3 Posted October 24, 2022 Author Share Posted October 24, 2022 Luke, thank you for the quick response. It's my first time posting a question as Emby has been rock solid, kudos. Is there anything I should "wash" out of my logs for privacy concerns prior to uploading? Link to comment Share on other sites More sharing options...
Luke 37289 Posted October 31, 2022 Share Posted October 31, 2022 Hi, I received the log over PM. Are you using a VPN? Link to comment Share on other sites More sharing options...
DrQuinn69 3 Posted October 31, 2022 Author Share Posted October 31, 2022 Yes, the VPN connects to a USA based server, not overseas. Link to comment Share on other sites More sharing options...
Luke 37289 Posted October 31, 2022 Share Posted October 31, 2022 Can you try this without the VPN, for comparison purposes? Link to comment Share on other sites More sharing options...
DrQuinn69 3 Posted October 31, 2022 Author Share Posted October 31, 2022 Luke, thank you for your help. I will give it a try and report back. 1 Link to comment Share on other sites More sharing options...
DrQuinn69 3 Posted November 2, 2022 Author Share Posted November 2, 2022 I tried without using my VPN and now the subtitles task runs without issue. Thank you for all your help. 1 Link to comment Share on other sites More sharing options...
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