LuisMiguell 1 Posted September 20, 2022 Share Posted September 20, 2022 Good afternoon everyone, I have an active subscription to emby premium but I can't access it away from home. The subscription is active until 2/10. I have already restarted the emby server and nothing. Link to comment Share on other sites More sharing options...
Luke 37099 Posted September 20, 2022 Share Posted September 20, 2022 hi there, can you please describe your issue in more detail? Thanks ! Link to comment Share on other sites More sharing options...
LuisMiguell 1 Posted September 20, 2022 Author Share Posted September 20, 2022 I have the paid service until 07-10-2022 but I don't know why I stopped having the service outside the house. outside the house I can not access the emby . Link to comment Share on other sites More sharing options...
LuisMiguell 1 Posted September 20, 2022 Author Share Posted September 20, 2022 Can someone give me the email contact of the emby programmers I can't access it outside the house I made a new monthly subscription and it doesn't work it only works inside the house it stopped working, can you help me please Link to comment Share on other sites More sharing options...
ebr 14925 Posted September 21, 2022 Share Posted September 21, 2022 Hi. External access does not require Premiere but it does require proper network setup. Have you ensured your router is configured properly? https://support.emby.media/support/solutions/articles/44001849007-connectivity Link to comment Share on other sites More sharing options...
LuisMiguell 1 Posted September 21, 2022 Author Share Posted September 21, 2022 yes it is configured correctly it was working it stopped from one moment to the next . all users outside the home are no longer able to access . I do not understand why. Link to comment Share on other sites More sharing options...
LuisMiguell 1 Posted September 21, 2022 Author Share Posted September 21, 2022 Good morning, I've solved the situation, restart the router and it's working again, I don't understand why but it's already working outside the house, thanks for those tips. 1 Link to comment Share on other sites More sharing options...
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