FrostByte 5049 Posted September 17, 2022 Share Posted September 17, 2022 Pressing in on the Channel List button while watching a movie brings up an empty Info box that never goes away unless you press Back/Return The normal clicking down arrow on the remote brings up a working Info/Chapter box v 1.3.7 server 4.8.0.8 Samsung Q8FN (2018) Steps Click Play on any movie Press in on the Channel List button The words Info, Chapter, Cast & Crew, etc stay until pressing return 2 Link to comment Share on other sites More sharing options...
Luke 37065 Posted September 17, 2022 Share Posted September 17, 2022 I think that's probably the guide button, right? Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted September 17, 2022 Author Share Posted September 17, 2022 9 minutes ago, Luke said: I think that's probably the guide button, right? Yes, it brings up the tv guide when watching broadcast TV. The Samsung's developer page I believe refers to it as the ChannelList function 10073. But it's the tv guide button This button causes problems in other screens also. When playing music it makes the whole screen unusable and causes things to shift up. Link to comment Share on other sites More sharing options...
Luke 37065 Posted September 17, 2022 Share Posted September 17, 2022 OK yea we should only be trying to do that if the guide tab is available. Thanks. 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 18, 2022 Share Posted September 18, 2022 7 hours ago, Luke said: I think that's probably the guide button, right? Yea, generally this is the guide button. I can test this and also a full remote that has both buttons 1 Link to comment Share on other sites More sharing options...
Dickydodah! 127 Posted September 18, 2022 Share Posted September 18, 2022 The channel up and down, which is the same button displays strange behaviour as well. I'm not sure but it seems to jump to the next episode in the series which is very confusing. 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted September 18, 2022 Share Posted September 18, 2022 49 minutes ago, Dickydodah! said: The channel up and down, which is the same button displays strange behaviour as well. I'm not sure but it seems to jump to the next episode in the series which is very confusing. Yes, I can confirm that channel up/down is activating next/previous track. 19 hours ago, FrostByte said: Pressing in on the Channel List button while watching a movie brings up an empty Info box that never goes away unless you press Back/Return The normal clicking down arrow on the remote brings up a working Info/Chapter box I suspect you don't have a tuner, so no LiveTV function however this is still trying to display the guide Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted September 18, 2022 Author Share Posted September 18, 2022 52 minutes ago, Dickydodah! said: The channel up and down, which is the same button displays strange behaviour as well. I'm not sure but it seems to jump to the next episode in the series which is very confusing. It's the same as clicking |< or >| on the OSD. In shows it skips to next episode and when playing music, it skips to the next track. I don't normally use it in shows as I use the screen popup, but in music it's really the only way to skip tracks without backing out first. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted September 18, 2022 Author Share Posted September 18, 2022 3 minutes ago, SamES said: I suspect you don't have a tuner, so no LiveTV function however this is still trying to display the guide Correct, no tuner. I use a hotspot for Internet as I'm living in the boonies If you can disable it when LiveTV isn't enabled, or when not on the LiveTV tab, or especially when playing media that would be great. Accidently clicking it when watching movies or listening to music causes issues. 1 Link to comment Share on other sites More sharing options...
Dickydodah! 127 Posted September 18, 2022 Share Posted September 18, 2022 I do have a tuner and I get the same result as initially reported if the user doesn't have access to live TV but it works as expected if they do. However looking at live TV when watching "recorded" content seems strange if this is removed when not on the Live TV tab it would make more sense. The skipping to the next track makes sense for music as you can see what is happening but in TV shows it's just confusing as there is no visual clue as to what just happend. It doesn't do this in movie libraries BTW. 1 Link to comment Share on other sites More sharing options...
Solution Luke 37065 Posted September 19, 2022 Solution Share Posted September 19, 2022 Hi, please try the 1.3.8 build and let us know how that compares. Thanks ! Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted September 19, 2022 Author Share Posted September 19, 2022 (edited) It looks like the guide button is disabled for non LiveTV users in 1.3.8. Thanks Edited September 19, 2022 by FrostByte 1 1 Link to comment Share on other sites More sharing options...
Dickydodah! 127 Posted September 19, 2022 Share Posted September 19, 2022 This is now fixed on my UE43KU6510 and my UE32M5500 2 Link to comment Share on other sites More sharing options...
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