robpaolella 11 Posted September 16, 2022 Share Posted September 16, 2022 I am noticing that subtitles are working fine on the Android app and the web app, but the same subtitles in the same file are not working on the LG WebOS app. I've tried downloading a number of other subtitles for the same file and for other files, and they all seem to have issues (this is happening most notably with Better Call Saul). Other movies, such as the first Hunger Games, I've downloaded 5 or 6 different subtitles and every one of them is delayed to the audio by 3-4 seconds. Are there known issues like this with the subtitles in the LG app? Link to comment Share on other sites More sharing options...
Luke 37178 Posted September 16, 2022 Share Posted September 16, 2022 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Luke 37178 Posted December 26, 2022 Share Posted December 26, 2022 @robpaolella ? Link to comment Share on other sites More sharing options...
KodiTV72 2 Posted January 15, 2023 Share Posted January 15, 2023 LG don't support all the subtitle formats. PGSSUB are others are not supported. If you are downloading subtitle files they are likely SRT files. When playing SRT files your the LG app should add a subtitle offset section to the bottom of the subtitle menu. Here you can adjust the timing to match the audio. Link to comment Share on other sites More sharing options...
G4n0nD0rf 4 Posted January 16, 2023 Share Posted January 16, 2023 I also can't get subtitle to work with the LG app. Before the latest update, movies with subtitles took forever to load. Since the latest update loading is fixed, but the subtitles aren't there. Link to comment Share on other sites More sharing options...
SamES 893 Posted January 16, 2023 Share Posted January 16, 2023 56 minutes ago, G4n0nD0rf said: I also can't get subtitle to work with the LG app. Before the latest update, movies with subtitles took forever to load. Since the latest update loading is fixed, but the subtitles aren't there. I think the difference now is that playback starts immediately while the subs are still being extracted on the server. If you keep playing, do the subs start eventually (I would expect within 60 seconds)? Link to comment Share on other sites More sharing options...
SamES 893 Posted January 16, 2023 Share Posted January 16, 2023 Effectively, the delay is still there (that's the cost of extracting the subs - which should only happen on first playback) but the delay now only affects the time for the subs to appear rather than delaying playback start Link to comment Share on other sites More sharing options...
KodiTV72 2 Posted January 16, 2023 Share Posted January 16, 2023 On the LG TV (C9) PGSSUB and other graphics based subs don't display for me. I have just tried 15 minutes of a film with no luck. My Chromecast with Google TV has no problems with these subs. I believe the Google TV supports PGSSUB natively and the LG WebOS does not. My server settings for Transcoding are set to default with "Allow subtitle extraction on the fly" enabled. I am running Version 4.8.0.21 beta. I have had to disable "Allow video transcoding, if necessary, during media playback" from the Server/User settings. This is because transcoding 4k kills my NAS and results in poor quality (I only use Emby on the LAN). The LG app has recently been causing transcoding to both video and audio when only audio needs adjusting. Can the Server extract the subtitles to a text based file? i.e. SRT With video transcoding disabled, is inability to play PGSSUB expected behaviour? I can submit logs etc if necessary. Link to comment Share on other sites More sharing options...
Luke 37178 Posted January 16, 2023 Share Posted January 16, 2023 39 minutes ago, KodiTV72 said: I have had to disable "Allow video transcoding, if necessary, during media playback" from the Server/User settings. This is because transcoding 4k kills my NAS and results in poor quality (I only use Emby on the LAN). The LG app has recently been causing transcoding to both video and audio when only audio needs adjusting. Can the Server extract the subtitles to a text based file? i.e. SRT With video transcoding disabled, is inability to play PGSSUB expected behaviour? I can submit logs etc if necessary. Hi, yes this is the reason for the problem. LG does not support the PGS format, therefore it has to be burned in with video transcoding. If your server can't handle the transcoding then you might want to check out our subtitle download features to help you acquire plain text subtitles. Link to comment Share on other sites More sharing options...
KodiTV72 2 Posted January 17, 2023 Share Posted January 17, 2023 (edited) Hi Luke, Yes I do download SRT from OpenSubtitles. That works but is a bit of a hassle often followed by playing with the offset. Some times I'll extract the PGS to SRT in advance (SubtitleEdit) which retains sync very well. Is there a way of the Emby server to extract the PGS and send to the LG app as some sort of overlay. Trying to avoid transcoding the video itself. Or can the Emby server extract the PGS subs to SRT files in advance? And/or can the LG app hide subtitles that are not compatible, or where the Emby settings stop them being burned in? I understand that PGSSUB won't play on LG app, but it seems my family don't no matter how many times I tell them. Edited January 17, 2023 by KodiTV72 Link to comment Share on other sites More sharing options...
Luke 37178 Posted January 20, 2023 Share Posted January 20, 2023 Quote And/or can the LG app hide subtitles that are not compatible, or where the Emby settings stop them being burned in? I understand that PGSSUB won't play on LG app, but it seems my family don't no matter how many times I tell them. There is no option for this but the idea has come up before, so it's always a possibility for future updates. Link to comment Share on other sites More sharing options...
G4n0nD0rf 4 Posted January 30, 2023 Share Posted January 30, 2023 Embedded SRT subtitles also have a delay before starting. Sometimes they don't seem to start at all. I don't use transcoding. Link to comment Share on other sites More sharing options...
Luke 37178 Posted January 31, 2023 Share Posted January 31, 2023 19 hours ago, G4n0nD0rf said: Embedded SRT subtitles also have a delay before starting. Sometimes they don't seem to start at all. I don't use transcoding. Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
G4n0nD0rf 4 Posted February 2, 2023 Share Posted February 2, 2023 On 1/31/2023 at 8:16 AM, Luke said: Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. How do you sideload android apps on a LG tv? Link to comment Share on other sites More sharing options...
SamES 893 Posted February 2, 2023 Share Posted February 2, 2023 4 hours ago, G4n0nD0rf said: How do you sideload android apps on a LG tv? You can't. I think Luke may have mixed up two different issues. Link to comment Share on other sites More sharing options...
Luke 37178 Posted February 2, 2023 Share Posted February 2, 2023 On 1/30/2023 at 6:30 AM, G4n0nD0rf said: Embedded SRT subtitles also have a delay before starting. Sometimes they don't seem to start at all. I don't use transcoding. Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
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