Nathanael 4 Posted September 8, 2022 Share Posted September 8, 2022 I have something strange with a friend of mine. He is using the latest Emby 1.0.35 app on his LG TV. We are having 2 problems, but one is the most severe: 1. Black screen during most of the playback. Subtitles and audio is fine. On the server i see that the media is "direct play", HEVC MKV file. When i force a transcode the video is displayed. 2. Also with HEVC files, when is does display video. He cant't skip. When he does the media will start again from the start. (i think this is related to problem 1) We performed a test on 7-9 20:39 LG SMART TV OLED55A16LA (Prey) I have tested on my own LG OLED (newer), but i can't simulate the issue. embyserver-63798185269-geknipt.txt Link to comment Share on other sites More sharing options...
Luke 37089 Posted September 8, 2022 Share Posted September 8, 2022 Hi, perhaps it shouldn't be direct playing to begin with. What model LG? @SamES Link to comment Share on other sites More sharing options...
SamES 891 Posted September 9, 2022 Share Posted September 9, 2022 OLED55A16LA sounds like 2021 model. 20 hours ago, Nathanael said: He is using the latest Emby 1.0.35 app on his LG TV. We are having 2 problems, but one is the most severe: Is he remote, and you are local? Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 10, 2022 Author Share Posted September 10, 2022 (edited) I am local, and he is remote. We both direct play the film. Episode 1 plays fine, but 2 shows a black screen. embyserver.txt Edited September 10, 2022 by Nathanael Link to comment Share on other sites More sharing options...
Luke 37089 Posted September 11, 2022 Share Posted September 11, 2022 That's odd. I wonder if it just doesn't support hevc main 10 level 120 and you're just getting lucky with one of the files. @SamES Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 12, 2022 Author Share Posted September 12, 2022 The issue is on more files and i can't really find a difference between the files. The same file transcoded does play fine. However transcoding a 2 or 3Mbit hevc to a 1mbit h264 is terrible for the quality. If i could force a transcode to a higher x264 bitrate. I could live with it. Link to comment Share on other sites More sharing options...
SamES 891 Posted September 12, 2022 Share Posted September 12, 2022 Is it possible to copy the file to USB, then try it connected directly to the TV with the internal media player? Link to comment Share on other sites More sharing options...
SamES 891 Posted September 12, 2022 Share Posted September 12, 2022 (edited) Can you please try the remote connection with no subtitles selected before you start playback? Do this first before the USB test Edited September 12, 2022 by SamES Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 14, 2022 Author Share Posted September 14, 2022 I will let him test it. 1 Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 16, 2022 Author Share Posted September 16, 2022 When we play the media with subs off before start, the screen is black. Audio is played, and remote on the server it shows "Direct Play"for both the Video and the Audio. When i play the same files from an USB stick using the build in player the media is played correctly! Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 16, 2022 Author Share Posted September 16, 2022 When we open Emby through the LG webbrowser we have the same issue, black screen on episode 2. Link to comment Share on other sites More sharing options...
dexus 17 Posted September 16, 2022 Share Posted September 16, 2022 (edited) I have also experienced this issue.. For me it seemed at first isolated to the exact episode of house of dragon you describe, and re-encoding the file did not make a difference. I ended up downloading the same episode from a different source, and it worked. I have experienced it with some other files though, and the funny thing is that plex played them fine on the same tv... Now I do not like plex nearly as much as Emby, but had it because a friend has a plex server.. Also, Isn't it about time to upgrade the LG app soon? All the other platforms have skip intro supported, and I do find it mildly infuriating that it is missing from LG.. Edited September 16, 2022 by dexus Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 16, 2022 Author Share Posted September 16, 2022 Well, is is not a single file that has the issue, there are a lot of files. However the issue is only present on this specific LG tv. My own LG plays (2022 model) the files fine. Android clients also play the files fine. The LG internal player also plays the files fine. Link to comment Share on other sites More sharing options...
dexus 17 Posted September 16, 2022 Share Posted September 16, 2022 Do you know if this is a recent issue, or is this the first time you use Emby on that particular TV? I have used emby for quite some time now, and this issue with some episodes has just recently happened.. Link to comment Share on other sites More sharing options...
Nathanael 4 Posted September 16, 2022 Author Share Posted September 16, 2022 This user is not connected very long to my server. I do knot know if it was ever fault free on this TV. Link to comment Share on other sites More sharing options...
dexus 17 Posted September 22, 2022 Share Posted September 22, 2022 I still had this problem with the Megusta releases of Andor in 1080p hevc... Downloading the same episode in Hevc from another source solved it.. I am wondering if Megusta has started encoding their releases in some new weird way.. Link to comment Share on other sites More sharing options...
dexus 17 Posted September 24, 2022 Share Posted September 24, 2022 Strange.. It seems like it's isolated to the LG tv, and sometimes the web client.. Funny thing is that I had no problems up until about a month and a half ago.. The LG app has been able to play whatever I had in the library, and now, some x265 files are having issues both with the LG app and in web browser.. But chromecast with android tv has no issues nor the android app on my phone.. @SamES Link to comment Share on other sites More sharing options...
SamES 891 Posted October 1, 2022 Share Posted October 1, 2022 On 24/09/2022 at 20:19, dexus said: Strange.. It seems like it's isolated to the LG tv, and sometimes the web client.. Funny thing is that I had no problems up until about a month and a half ago.. The LG app has been able to play whatever I had in the library, and now, some x265 files are having issues both with the LG app and in web browser.. But chromecast with android tv has no issues nor the android app on my phone.. @SamES From what I've read here, and since you've only started seeing this issue recently I would agree that there may be some different encoding going on that the TV doesn't fully support. Link to comment Share on other sites More sharing options...
Nathanael 4 Posted October 7, 2022 Author Share Posted October 7, 2022 On 10/1/2022 at 1:29 PM, SamES said: From what I've read here, and since you've only started seeing this issue recently I would agree that there may be some different encoding going on that the TV doesn't fully support. That may be, however the same files do play with the build in player. Link to comment Share on other sites More sharing options...
SamES 891 Posted October 7, 2022 Share Posted October 7, 2022 (edited) Yes, the built in player is slightly different to the player available to apps. For example, ATMOS via eARC on newer models does not work for apps, but works in the native player. Edited October 7, 2022 by SamES Link to comment Share on other sites More sharing options...
skooogis 7 Posted October 17, 2022 Share Posted October 17, 2022 (edited) Having the same issue as you, with a remote friend using LG. I think I spent 6 hours trying to understand why most of the media was black, while some work perfect with same encoding. This is still a issue, as he's unable to watch. I could not find a pattern or logic at all regarding this, and like this wasn't confusing enough: He tries to play some episodes of different series, none worked. Two days later he says "Now it work, what did you do?" Well I had not touched a thing..And it worked fine for him 1-2 weeks, now the issue has been persistent for 3 weeks straight. I think the first time he reported this to me was 2-3 months ago. Edited October 17, 2022 by skooogis Link to comment Share on other sites More sharing options...
Luke 37089 Posted October 17, 2022 Share Posted October 17, 2022 I believe the next update to the app will help with this, so please try that once available. Thanks. Link to comment Share on other sites More sharing options...
dexus 17 Posted October 24, 2022 Share Posted October 24, 2022 Any Idea when a new LG app will roll out? It has been some time now.. Even skip intro isn't supported yet.. Link to comment Share on other sites More sharing options...
Nathanael 4 Posted October 24, 2022 Author Share Posted October 24, 2022 Skip intro works fine here. Link to comment Share on other sites More sharing options...
dexus 17 Posted October 24, 2022 Share Posted October 24, 2022 On LG Tv? Has there been an update I'm not aware of? 1.035 is the latest as far as I know. It works fine on my Chromcast with Android TV, but not from the native LG app.. Link to comment Share on other sites More sharing options...
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