Roku-Synology error : Server needs to be updated

[rolix 0]

Hello,

All of a sudden, both Roku devices stopped playing Emby media. I used Emby on both within 2-5 days. Today, when launching the Roku channel, I got prompted to select server and login. The next screen is a pop-up telling me I need to upgrade server. If I chose OK, it will load forever ( not sure what exactly, stopped it every time as it is not the expected outcome).

Here is the error : "The Emby Server   needs to be updated. To download the latest version , please visit https://emby.media"

One of the Roku-s is a Roku Ultra 4660X2 FW 11.0

Roku Emby app/channel is version 4.0.63 ( removed and added 2 times today but  when errors shows it still says 4.0.63)

Emby server (v4.5.4.0)  is running on a Synology DS-218+ (DSM 6.2.4-25556 Update 6) . I am able to connect to the server on a PC browser and nothing seems out of the ordinary , while on browser. Because of this, I'd suspect it's a Roku app issue.

Anyone having this issue?

What could be causing this? Is the version of Emby causing this ( too old)? BTW, I've postponed updating the Synology DSM to v7 due to the Emby issues on that version ( when it initially became available) so I hope upgrading Emby won't require a DSM7 upgrade .

Any suggestions are greatly appreciated.

 

Thanks in advance!

[roaku 795]

The error message is not enigmatic. You need to follow its instructions.

The Roku system automatically updates apps, so you have the latest app with the latest features/fixes trying to connect to an old server that doesn't have those features/fixes.

Emby is still supporting DSM6. You just need to download the package for your model from Emby and upload it manually through your Synology package manager.

[ebr 14926]

Hi.  Please let us know if you still have questions.

[rolix 0]

Thanks for letting me know I need to upgrade the Emby server on the Synology (DSM6). I will try to do this tonight and will post back.

I was able to find the download here https://emby.media/synology6-server.html

and it looks like for DS-218+ I need to download the Emby server for  ARMv8 (x18 series)  based on documentation found here https://kb.synology.com/en-us/DSM/tutorial/What_kind_of_CPU_does_my_NAS_have

Thanks again!

[Happy2Play 8296]

@rolix Pretty sure it should be the 64-bit version according to the Architecture per Synology model link on download page.

Architecture per Synology model · SynoCommunity/spksrc Wiki (github.com)

[rolix 0]

Happy2Play- thanks for pointing that out! I cannot reach the github URL ( blocked) and matched the x18 from the URL I included above with the x18 from the list of available downloads.

I will delete the URL I included in my previous post, if allowed.

 

Thanks again!

[Happy2Play 8296]

24 minutes ago, rolix said:

Happy2Play- thanks for pointing that out! I cannot reach the github URL ( blocked) and matched the x18 from the URL I included above with the x18 from the list of available downloads.

I will delete the URL I included in my previous post, if allowed.

 

Thanks again!

 

Your link is correct also it just does show that Apollolake is x64 or any other model.  But believe all Intel processors are x64.

As for delete I believe it limited for new users until after 25 posts and the move from Member to Members group.

Edited September 6, 2022 by Happy2Play

[rolix 0]

correct again: editing is not possible

regarding the URL showing the architecture of CPU, here is what it shows for DS-218+

Model	CPU Model	Cores	Threads	FPU	Package Arch	RAM

 

DS218+

Intel Celeron J3355

Dual Core

2

Yes

Apollolake

DDR3L SODIMM 2GB

 

How can I tell architecture (x64)  from this info?

[Happy2Play 8296]

2 hours ago, rolix said:

correct again: editing is not possible

regarding the URL showing the architecture of CPU, here is what it shows for DS-218+

Model	CPU Model	Cores	Threads	FPU	Package Arch	RAM

 

DS218+

Intel Celeron J3355

Dual Core

2

Yes

Apollolake

DDR3L SODIMM 2GB

 

How can I tell architecture (x64)  from this info?

Don't know why you can't see this Public repo.  But believe all Intel CPUs are x64. @FrostByteis that correct?

Architecture per Synology model · SynoCommunity/spksrc Wiki (github.com)

https://nascompares.com/2017/10/11/the-ds218-nas-versus-ds216ii-synology-plus-series-nas-comparison/#:~:text=1313-,CPU Architecture,-64-bit

But all the package arch names are a giveaway also.

 

 

[rolix 0]

Manually installed/upgraded Emby on Syno and the issue is gone.

Steps:

1- backup Emby data before upgrading

https://support.emby.media/support/solutions/articles/44001159936-configuration-backup

Note: copied folder content to another location using FileStation

2-manuall installed the file (x64) downloaded from https://emby.media/synology6-server.html

Thank yo for all the help!

 

 

[FrostByte 5052]

19 minutes ago, Happy2Play said:

Don't know why you can't see this Public repo.  But believe all Intel CPUs are x64. @FrostByteis that correct?

Architecture per Synology model · SynoCommunity/spksrc Wiki (github.com)

https://nascompares.com/2017/10/11/the-ds218-nas-versus-ds216ii-synology-plus-series-nas-comparison/#:~:text=1313-,CPU Architecture,-64-bit

But all the package arch names are a giveaway also.

 

 

For the most part, yes.   There are some older lower end models with Intel x86 processors.   The DS415play I believe was one of the last ones

specs of the J3355:

Intel Celeron Processor J3355 2M Cache up to 2.50 GHz Product Specifications