datshugo 0 Posted September 5, 2022 Share Posted September 5, 2022 Hi all. When attempting to playback a HEVC at 4k the video will freeze and crash back to the Xbox dashboard. When running a 1080p video, playback is fine. I want to try and pause the video on launch and lower the playback to a lower setting. However due to the crashing I can access the gear icon during playback of the video at 4k. Is there a other way to set the playback quality before launching a video? Link to comment Share on other sites More sharing options...
Luke 37304 Posted September 14, 2022 Share Posted September 14, 2022 @datshugo Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
MBSki 1036 Posted September 14, 2022 Share Posted September 14, 2022 I'm so glad to hear someone else is experiencing this behavior. Ive posted the same issue elsewhere, but I'm not getting any response. @Luke I'm in the beta version of the Xbox OS, but it's still impossible to play a 4k file. I've tried dozens, and none of them work. Do you want more logs for this issue? Link to comment Share on other sites More sharing options...
MBSki 1036 Posted September 27, 2022 Share Posted September 27, 2022 @Luke Are you looking into this issue? Link to comment Share on other sites More sharing options...
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