Can not login/add server outside local network

[michalkaluza 2]

Hi, 

I have a similar problem. Access to the server is running locally. When I try to log in from the outside there is an error. Ports are open. Serwer QNAP TS-253Be.

 

[Luke 37119]

Hi there @michalkaluza what error do you get?

[Luke 37119]

OK so it's a basic connection error. I would suggest taking a look at our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[michalkaluza 2]

This is not that problem, system is on QNAP serwer is not runnig on Windows, so there is no firewall. Ports are open on router. Serwer is on QNAP TS-253Be. 

 

Edited August 25, 2022 by michalkaluza

[Luke 37119]

11 minutes ago, michalkaluza said:

This is not that problem, system is on QNAP serwer is not runnig on Windows, so there is no firewall. Ports are open on router. Serwer is on QNAP TS-253Be. 

 

No matter what the server is running on, you can still step through our Connection Troubleshooter.  Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[michalkaluza 2]

http://192.168.233.46:8096/emby/System/Logs/embyserver-63796896000.txt?api_key=4283132ae09f40429045a18f080aa588

Chyba link nie działa tak wiec skopiowałem 

2022-08-22 00:00:00.557 Info App: Application version: 4.7.6.0
2022-08-22 00:00:00.679 Info App: Emby
    Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg
    Operating system: Linux version 5.10.60-qnap (root@U16BuildServer171) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld
    Framework: .NET 6.0.2
    OS/Process: x64/x64
    Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
    Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system
2022-08-22 00:00:00.679 Info App: Logs path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/logs
2022-08-22 00:00:00.679 Info App: Cache path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/cache
2022-08-22 00:00:00.679 Info App: Internal metadata path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/metadata
2022-08-22 00:00:00.679 Info App: Transcoding temporary files path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/transcoding-temp
2022-08-22 00:00:00.679 Info App: Plugins:
    Bluray Folder Support 1.0.0.0
    Cinema Intros 1.0.40.0
    Dlna 1.0.85.0
    Dvd Folder Support 1.0.0.0
    Emby Guide Data 1.0.7.0
    Fanart.tv 1.0.13.0
    M3U TV Tuner 1.0.13.0
    MovieDb 1.6.2.0
    MusicBrainz 1.0.18.0
    Nfo Metadata 1.0.69.0
    OMDb 1.0.18.0
    Open Subtitles 1.0.31.0
    Port Mapper 1.1.8.0
    Studio Images 1.0.3.0
    TheAudioDb 1.0.15.0
    TheTVDB 1.3.1.0
    Webhooks 1.0.19.0
    XmlTV 1.0.8.0
2022-08-22 04:39:26.149 Info LibraryMonitor: Stopping directory watching for path /share/FILMYHD
2022-08-22 04:39:26.184 Info LibraryMonitor: Stopping directory watching for path /share/Filmy4K
2022-08-22 04:39:29.089 Info LibraryMonitor: Watching directory /share/Filmy4K
2022-08-22 04:39:29.229 Info LibraryMonitor: Watching directory /share/FILMYHD
2022-08-22 12:37:54.268 Info Server: http/1.1 POST http://192.168.233.46:8096/emby/Sync/Data?. UserAgent: Emby/4 CFNetwork/1335.0.3 Darwin/21.6.0
2022-08-22 12:37:54.270 Info Server: http/1.1 Response 200 to host1. Time: 1ms. http://192.168.233.46:8096/emby/Sync/Data?
2022-08-22 16:39:27.803 Info LibraryMonitor: Stopping directory watching for path /share/FILMYHD
2022-08-22 16:39:28.170 Info LibraryMonitor: Stopping directory watching for path /share/Filmy4K
2022-08-22 16:39:47.762 Info LibraryMonitor: Watching directory /share/Filmy4K
2022-08-22 16:39:48.372 Info LibraryMonitor: Watching directory /share/FILMYHD
2022-08-22 16:40:43.197 Info HttpClient: GET https://www.mb3admin.com/admin/service/EmbyPackages.json
2022-08-22 16:40:43.816 Info HttpClient: GET https://api.github.com/repos/MediaBrowser/Emby.Releases/releases
2022-08-22 17:09:13.219 Info Dlna: DLNA Session created for [LG] webOS TV - LG TV. Description url: http://192.168.233.103:1937/
2022-08-22 17:09:13.881 Info HttpClient: GET http://192.168.233.103:1937/AVTransport/d4df9312-f23d-e492-a481-e671ce511e5e/scpd.xml
2022-08-22 17:40:38.322 Info LiveTvManager: Emby Live TV and DVR requires an active Emby Premiere subscription.

[Luke 37119]

The server log is not going to be helpful if it's a connection failure because that means the device isn't even reaching your Emby Server. We need to try and figure out what is standing in the way and preventing that.

Which steps in the Connection Troubleshooter succeeded and which ones did not?

[michalkaluza 2]

Update of problem. I installed QNAP on one network where another emby serwer is running on Windows. The Emby on Windows is working perfect inside and outside of network. Emby on QNAP is available only in local network. The ports are open. 

Edited September 17, 2022 by michalkaluza

[Luke 37119]

Hi @michalkaluza were you able to figure this out? Are you still having an issue with this?

Which steps in the Connection Troubleshooter succeeded and which ones did not?