HesitantHades 0 Posted August 9, 2022 Share Posted August 9, 2022 I know this is probably my fault for something but I don't remember changing anything. Been using Emby Theater for a while and it's been great, but recently I signed out of my account and into my guest account and then I couldn't get back in. Now the application just shows the Emby splash screen with a black background and won't let me do anything. I tried reinstalling and it works right up until I type in the IP to the server and hit connect. It just doesn't do anything when I hit connect. Close the program and reopen it and it has the same Emby splash screen. Not sure what I can do to make it work. All my other devices work, browser app works perfectly, Windows store app works as you'd expect (I'd really prefer to not use the Windows store app but I will for the time being). It's just the Theater app on my Windows machine that does not work. Please let me know if you have any ideas. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted August 9, 2022 Share Posted August 9, 2022 @HesitantHades Which ET app Store or Desktop? Is this app on the same machine as the server? Link to comment Share on other sites More sharing options...
HesitantHades 0 Posted August 9, 2022 Author Share Posted August 9, 2022 @Happy2PlayEmby Theater app for Desktop sorry and it's not on the same machine as the server. The Store Theater app works fine like I said. I just prefer the Desktop app more. It's not like I can't access the server, it's just the desktop app stopped working for me for whatever reason. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted August 9, 2022 Share Posted August 9, 2022 @HesitantHades Not entirely sure but have tried restarting the machine? Link to comment Share on other sites More sharing options...
HesitantHades 0 Posted August 9, 2022 Author Share Posted August 9, 2022 Yeah I mean fair assumption but I had restarted the machine a couple times. Link to comment Share on other sites More sharing options...
HesitantHades 0 Posted August 9, 2022 Author Share Posted August 9, 2022 @Happy2PlayHere are a couple error events in event viewer that I found that maybe will help idk. Log #1 Application: Emby.Theater.Installer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException at System.Windows.Threading.Dispatcher.VerifyAccess() at System.Windows.Window.Close() at MediaBrowser.Theater.Installer.MainWindow.DoInstall(MediaBrowser.InstallUtil.Installer) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() Log #2 Faulting application name: Emby.Theater.Installer.exe, version: 3.0.7676.1248, time stamp: 0x5ff54d91 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1865, time stamp: 0xdd841229 Exception code: 0xe0434352 Fault offset: 0x0000000000034fd9 Faulting process id: 0xf10 Faulting application start time: 0x01d8a5237aae8a72 Faulting application path: C:\Users\*user*\AppData\Local\Apps\2.0\W8E1B1GW.GJD\Z5CR8BC4.8X1\emby..tion_52e619f980064862_0003.0000_ff5b6982ee84e710\Emby.Theater.Installer.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 6c31a68a-9e9e-4a21-aef3-2ae948020a37 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Luke 37248 Posted August 11, 2022 Share Posted August 11, 2022 @HesitantHades can you try rebooting the machine and then downloading and installing Emby Theater again? please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
HesitantHades 0 Posted August 12, 2022 Author Share Posted August 12, 2022 (edited) Tried a couple times; still not working. Edited August 12, 2022 by HesitantHades grammar Link to comment Share on other sites More sharing options...
Luke 37248 Posted August 16, 2022 Share Posted August 16, 2022 HI, can you please try again with the new 3.0.16 release? Thanks ! Link to comment Share on other sites More sharing options...
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