SSCJarod 0 Posted July 21, 2022 Share Posted July 21, 2022 Hi there, since a couple of days Emby doesn't fetch any images from TMDB anymore. Only from TVDB (if available for movies). I see the placeholders, but no pictures are loading. With TV-Shows I have no problem. So it should not be a problem with NAS or File Structure itself. Tried everything in settings for images for movies, changed language, changed min. resolution... an so on ... but no luck. See pic attached. I am running on newest Emby for Qnap TS451+ with newest firmware. Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 21, 2022 Share Posted July 21, 2022 Hi there, please attach the emby server log. Thanks. 1 Link to comment Share on other sites More sharing options...
SSCJarod 0 Posted July 21, 2022 Author Share Posted July 21, 2022 (edited) 13 minutes ago, Luke said: Hi there, please attach the emby server log. Thanks. Here is part where a error from tmdb comes does this help?! If I paste the link that's caused a error here the picture is displayed in browser. Strange... 2022-07-21 17:17:51.161 Error HttpClient: Error getting response from https://image.tmdb.org/t/p/original/6hkY6CnDZJeuF3VVISSB4qsbfWl.jpg *** Error Report *** Version: 4.7.5.0 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp Operating system: Linux version 5.10.60-qnap (root@U16BuildServer172) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld Framework: .NET 6.0.2 OS/Process: x64/x64 Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid because of errors in the certificate chain: NotTimeValid at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception) at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions) at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm) at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken) --- End of inner exception stack trace --- Edited July 21, 2022 by SSCJarod Link to comment Share on other sites More sharing options...
SSCJarod 0 Posted July 21, 2022 Author Share Posted July 21, 2022 (edited) Ok, i had one thing in my thoughts. I deactivated the complete security clearance in the Security Counselor App. And as soon as I get on the movie Studio 666 and on Images... all pictures are being loaded. But really don't know, which switch in the security app I should switch to avoid this behavior and still can be running the security clearance. Ok it last 5 Minutes... than again no images from TMDB are displayed. Now I am out of ideas... Edited July 21, 2022 by SSCJarod Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 21, 2022 Share Posted July 21, 2022 Hi there, please attach the complete emby server log file. Thanks. 1 Link to comment Share on other sites More sharing options...
SSCJarod 0 Posted July 22, 2022 Author Share Posted July 22, 2022 (edited) Hi, will do when I home today. Can you give me a hint how I save the protocol I see in emby?! the folder unter /var/lib/emby-server/logs is empty. But I think it has something to do with cache. I attached two pics where you see that the path is on first site different than on the second. And yesterday I changed it from share/CACHEDEV1_DATA/Public/cache to share/CACHEDEV1_DATA/Public/cache/cache And it worked for about 5-8 minutes and I could see all images in different movies in my library for download in preview for select e.g. Poster or Fanart. But after that time, same happens that they are not showing and the one who are in the cache I cannot load. Its also strange that the path difference from the first settings page to the second. See pics... Edited July 22, 2022 by SSCJarod Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 24, 2022 Share Posted July 24, 2022 HI, what version of QTS do you have? Link to comment Share on other sites More sharing options...
SSCJarod 0 Posted July 25, 2022 Author Share Posted July 25, 2022 (edited) On 7/24/2022 at 5:37 AM, Luke said: HI, what version of QTS do you have? 5.0.0.2055 And whats also curious is, that there are two folders in cache for TMDB (see pic) Thanks for looking into it and helping to find a solution! Greetings, J. Edited July 25, 2022 by SSCJarod Link to comment Share on other sites More sharing options...
Happy2Play 8300 Posted July 25, 2022 Share Posted July 25, 2022 11 hours ago, SSCJarod said: And whats also curious is, that there are two folders in cache for TMDB (see pic) But both of those are not TMDB, on is TVDB. Link to comment Share on other sites More sharing options...
theintz 0 Posted July 28, 2022 Share Posted July 28, 2022 On 7/25/2022 at 11:42 PM, Happy2Play said: But both of those are not TMDB, on is TVDB. 🫣 yes you right … but the error stays … randomly i can get images from TMDB, and other times not. I m stuck here … at the moment i load if other databases bring no image, manually up to emby Link to comment Share on other sites More sharing options...
theintz 0 Posted July 30, 2022 Share Posted July 30, 2022 Hi, error is still there but see this message in emby log. Maybe it has something to do with the api?! Or as I read in another thread, with connection from my home to tmdb...?! Link to comment Share on other sites More sharing options...
Luke 37118 Posted August 2, 2022 Share Posted August 2, 2022 Hi, are you using a VPN? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now