Video playback shrunk with green fill

[SDMattman 6]

I'm not sure how to best describe this, but I noticed a few pieces of media playing in a small window with a green color filling up the rest of the screen (see attached pic).  This is a new behavior that only shows up when playing on Roku. This is on media that I've played for years without any issue.  This seems to have popped up in the last few months.

The video here is in MPEG2VIDEO format.  I'll find other examples to help determine if this is related to the encoding format, resolution, etc.

Any ideas on what might be going on here?

[Luke 37094]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[SDMattman 6]

Is this log sufficient, or is there another one I should be looking for?

This is the log file for the playback of the example in my OP

ffmpeg-remux-6a5a5d96-ac17-4425-9e6f-59121664bc01_1.txt

[Luke 37094]

HI, if you use the playback correction feature in the video player, does that help?

[SDMattman 6]

I'm sorry, but don't see a playback correction option.

I did try the same video on my other Roku, and it played fine.  I attached the log.  Roku App is the same version on both devices.

 

ffmpeg-directstream-b840f026-0e22-43b3-8023-a95485e9f286_1.txt

[Happy2Play 8296]

40 minutes ago, SDMattman said:

I'm sorry, but don't see a playback correction option.

During playback bring up OSD and click the gear.

But the only difference I see is the first one does not support ac3 so it converts it

11:05:26.162 Stream mapping:
11:05:26.162   Stream #0:0 -> #0:0 (copy)
11:05:26.162   Stream #0:1 -> #0:1 (ac3 (native) -> aac (native))

And the second on does actual directstream as it does support ac3.

15:26:51.727 Stream mapping:
15:26:51.727   Stream #0:0 -> #0:0 (copy)
15:26:51.727   Stream #0:1 -> #0:1 (copy)

 

[SDMattman 6]

I tried the playback correction option without success.

It looks like this issue is only impacting one of my Rokus.

I ran the first piece of offending media through ffmpeg, converting the video into h264 and that corrected the problem.  It also resulted in a much smaller file that will stream without Emby needing to transcode it, so I'd chalk that up as a win.

I have another set of media that is exhibiting the same behavior.  It plays shrunk, with a green fill on one Roku but fine on another.

One thing in common with the problematic media is that is came from a .ts source, recorded from an OTA broadcast.  I don't [currently] have hardware that will work with Emby's DVR service, so I can't say if those recordings would exhibit the same issue or not.

Is this sounding more like a Roku issue at this point? I'll look at the OS versions of each Roku and post them later today.

[ebr 14921]

Hi.  What about the video setting on each Roku?  Are they different?