Romain06 1 Posted July 17, 2022 Share Posted July 17, 2022 Hello, since the last update, when I go forward or back there are no more images on the thumbnail than the time of the film. I looked at the options on the server and the player but I did not find anything to put this option back. Please let me know if this is possible? cdt Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 19, 2022 Share Posted July 19, 2022 Hi there, how does the web app compare? Link to comment Share on other sites More sharing options...
Romain06 1 Posted July 20, 2022 Author Share Posted July 20, 2022 Hi Luke, on the phone(IOS), the web application and the windows 10 application it is the same. We only see time, no images. It happened since an update. Cdt. Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 20, 2022 Share Posted July 20, 2022 Hi there, have you enabled the video preview thumbnail option in your library settings? Link to comment Share on other sites More sharing options...
Romain06 1 Posted July 21, 2022 Author Share Posted July 21, 2022 Hi Luke, I only saw one option in media library, movies and video thumbnails. I changed the options and restarted the server, nothing changed. Link to comment Share on other sites More sharing options...
Solution Luke 37065 Posted July 21, 2022 Solution Share Posted July 21, 2022 After changing those options you'll need to refresh metadata on existing content. Link to comment Share on other sites More sharing options...
Romain06 1 Posted July 24, 2022 Author Share Posted July 24, 2022 Hi Luke thanks for help, now its work fine. I don't know why this option was no longer enabled. Cdt. 1 Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 24, 2022 Share Posted July 24, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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