No captions on Live TV using LG TV or Roku

[Vicerak 6]

Hello all, 

For some reason, Roku and LG TV are no longer playing Livestream Subtitles. 

 

Initially, I thought it was the channel itself, but I tested it in my Apple TV and the same channel works fine. 

embyserver.txt

Edited July 7, 2022 by Vicerak

[Luke 37094]

Hi there, please attach the ffmpeg log as well. Thanks.

[Vicerak 6]

Thank you Luke.

ffmpeg-directstream-faf2cb89-b745-4dbf-94d4-81686d3da12b_1.txt ffmpeg-directstream-a202a6f2-caf9-4e51-88d9-26ee2d3855a8_1.txt ffmpeg-directstream-a626f684-7c2c-4c90-a98f-61e1e82f3517_1.txt

[ebr 14921]

Looks like the CC are being stripped on the stream copy:

02:06:38.906   Stream #0:0[0x100]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], Closed Captions, Level 41, 29.97 fps, 29.97 tbr, 90k tbn, Start-Time 0.033s
02:06:38.906   Stream #0:1[0x101]: Audio: aac (LC) ([15][0][0][0] / 0x000F), 44100 Hz, stereo, fltp, 95 kb/s, Start-Time 0.010s
02:06:38.906   Stream #0:2[0x102]: Audio: aac (LC) ([15][0][0][0] / 0x000F), 44100 Hz, stereo, fltp, 96 kb/s, Start-Time 0.020s
02:06:38.906 Output #0, segment, to '/ramdisk/Emby/transcoding-temp/8B62D2/8B62D2_%d.ts':
02:06:38.906   Metadata:
02:06:38.906     encoder         : Lavf59.24.100
02:06:38.906   Stream #0:0: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, Level 41, 29.97 fps, 29.97 tbr, 90k tbn
02:06:38.906   Stream #0:1: Audio: aac (LC) ([15][0][0][0] / 0x000F), 44100 Hz, stereo, fltp, 95 kb/s (default)
02:06:38.906 Stream mapping:
02:06:38.906   Stream #0:0 -> #0:0 (copy)
02:06:38.906   Stream #0:1 -> #0:1 (copy)

 

[Vicerak 6]

Sorry for my dumbness. What does that mean? 

[Luke 37094]

Actually in these examples it looks like you don't have the closed captions track selected. Are you sure it's selected?

[Vicerak 6]

It is selected. I can record a video to show if it is needed. I basically select the option from CC button.

Edited July 8, 2022 by Vicerak

[ebr 14921]

Hi.  Can you please play the channel and select the closed captions and then immediately  follow the instructions to send a log from the app?

Thanks.

 

 

[ebr 14921]

@Vicerak Are you able to do the above?

Thanks.

[Vicerak 6]

Sorry for late reply. 

ffmpeg-directstream-ab0c28bf-fc71-4dde-b9bc-ad6e35c27c63_1.txt embyserver.txt

[Vicerak 6]

Alright. I think I found the issue. 

I believe when you select "No Subtitles" but you enable during playback is what is not working. 

 

[Vicerak 6]

If I set to default it works fine but always load the subtitles which is something I was not looking into. 

 

My goal is to manually enable subtitle as needed. 

[ebr 14921]

9 hours ago, Vicerak said:

Sorry for late reply. 

ffmpeg-directstream-ab0c28bf-fc71-4dde-b9bc-ad6e35c27c63_1.txt 16.84 kB · 0 downloads embyserver.txt 3.84 MB · 0 downloads

Thanks but can you please send a log from the app as described in those instructions?

9 hours ago, Vicerak said:

I believe when you select "No Subtitles" but you enable during playback is what is not working. 

Are we not talking about Live TV here?

[Vicerak 6]

We are talking about Live TV only. If I enable the setting as below picture, the cc works fine.  The only thing that does not is the Subtitle appearance .

 

[Vicerak 6]

But I If I set any other option and enable subtitles during playing, it does not work.

 

 

[Vicerak 6]

I enabled debug options, and I think I sent the logs. 

 

Here are the details: 

 

Action: Enable cc on Roku

Channel: Starz, Movie Spiderman: No Way Home

Time: 2: 02 PM ( 5:02 EST) 

 

Anything else needed?

 

[ebr 14921]

Thanks for the app log.  This may be fixed in the latest beta of the app.  Would you be willing to try that?

[Vicerak 6]

Of course, i can certainly try.