Heval 4 Posted July 6, 2022 Share Posted July 6, 2022 (edited) Emby seems functioning fine with everything. I'm trying to play a specific series and get the playback error. I already watched this series before on Emby. Also other movies and series are playing fine. I did a full server and emby restart. no improvement. I have no clue what is causing this. Anybody has an idea? Thanks embyserver.txt ffmpeg-transcode-57024931-4b5b-443c-99be-a6bc7319edfb_1.txt Edited July 7, 2022 by Heval updated logs with debugging on and updated server Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 6, 2022 Share Posted July 6, 2022 Hi, I'm not sure it will matter, but are you able to update to Emby Server 4.7.5? Link to comment Share on other sites More sharing options...
Heval 4 Posted July 6, 2022 Author Share Posted July 6, 2022 @luke I just updated to 4.7.5 still have the same problem. After clicking 4 times on "got it" button, it seems to play but it shows some frames and freezes. I updated the logs with debugging on. There are some erros in it. I hope you can help out. Link to comment Share on other sites More sharing options...
Heval 4 Posted July 6, 2022 Author Share Posted July 6, 2022 (edited) @Luke here is another log. Added all the logs to topic start. Edited July 7, 2022 by Heval Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 6, 2022 Share Posted July 6, 2022 24 minutes ago, Heval said: @Luke here is another log. ffmpeg-transcode-57024931-4b5b-443c-99be-a6bc7319edfb_1.txt 74.58 kB · 0 downloads Please attach the corresponding emby server log as well. Thanks. Link to comment Share on other sites More sharing options...
Heval 4 Posted July 7, 2022 Author Share Posted July 7, 2022 (edited) 8 hours ago, Luke said: Please attach the corresponding emby server log as well. Thanks. @LukeThe server log is in the topic starter. Edited July 7, 2022 by Heval Link to comment Share on other sites More sharing options...
Heval 4 Posted July 8, 2022 Author Share Posted July 8, 2022 (edited) @Lukelcould you indicate what the problem is? I figured out after 4-5 times clicking "got it" it starts playing in very poor quality. If trying to fast forward/ seek it freezes. It would be very helpful if you could solve this. Thank you. Edited July 8, 2022 by Heval Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted July 8, 2022 Share Posted July 8, 2022 Is it only this file? 00:17:40.859 Stream mapping: 00:17:40.859 Stream #0:0 (hevc) -> scale_vaapi:default (graph 0) 00:17:40.859 scale_vaapi:default (graph 0) -> Stream #0:0 (h264_vaapi) 00:17:40.859 Stream #0:1 -> #0:1 (eac3 (native) -> aac (native)) 00:17:40.859 Press [q] to stop, [?] for help 00:17:41.056 [matroska,webm @ 0xb07a00] 0x00 at pos 57664579 (0x36fe443) invalid as first byte of an EBML number 00:17:41.103 [eac3 @ 0xb2bb40] exponent -2 is out-of-range 00:17:41.103 [eac3 @ 0xb2bb40] error decoding the audio block 00:17:41.103 /volume1/tv shows/The White Lotus/Season 01/The.White.Lotus.S01E05.The.Lotus-Eaters.1080p.DDP.5.1.x265.[HashMiner].mkv: corrupt decoded frame in stream 1 00:17:41.103 [hevc @ 0xe83e00] Could not find ref with POC 116 00:17:41.105 [hevc @ 0xe83e00] Could not find ref with POC 114 00:17:41.107 [hevc @ 0xe83e00] Could not find ref with POC 112 00:17:41.109 [hevc @ 0xe83e00] Could not find ref with POC 110 00:17:41.111 [hevc @ 0xe83e00] Failed to end picture decode issue: 23 (internal decoding error). 00:17:41.111 [hevc @ 0xe83e00] hardware accelerator failed to decode picture 00:17:41.111 [hevc @ 0xf471c0] Could not find ref with POC 120 Does this happen if you disable HWA? Or at least decoders. Link to comment Share on other sites More sharing options...
Heval 4 Posted July 9, 2022 Author Share Posted July 9, 2022 6 hours ago, Happy2Play said: Is it only this file? 00:17:40.859 Stream mapping: 00:17:40.859 Stream #0:0 (hevc) -> scale_vaapi:default (graph 0) 00:17:40.859 scale_vaapi:default (graph 0) -> Stream #0:0 (h264_vaapi) 00:17:40.859 Stream #0:1 -> #0:1 (eac3 (native) -> aac (native)) 00:17:40.859 Press [q] to stop, [?] for help 00:17:41.056 [matroska,webm @ 0xb07a00] 0x00 at pos 57664579 (0x36fe443) invalid as first byte of an EBML number 00:17:41.103 [eac3 @ 0xb2bb40] exponent -2 is out-of-range 00:17:41.103 [eac3 @ 0xb2bb40] error decoding the audio block 00:17:41.103 /volume1/tv shows/The White Lotus/Season 01/The.White.Lotus.S01E05.The.Lotus-Eaters.1080p.DDP.5.1.x265.[HashMiner].mkv: corrupt decoded frame in stream 1 00:17:41.103 [hevc @ 0xe83e00] Could not find ref with POC 116 00:17:41.105 [hevc @ 0xe83e00] Could not find ref with POC 114 00:17:41.107 [hevc @ 0xe83e00] Could not find ref with POC 112 00:17:41.109 [hevc @ 0xe83e00] Could not find ref with POC 110 00:17:41.111 [hevc @ 0xe83e00] Failed to end picture decode issue: 23 (internal decoding error). 00:17:41.111 [hevc @ 0xe83e00] hardware accelerator failed to decode picture 00:17:41.111 [hevc @ 0xf471c0] Could not find ref with POC 120 Does this happen if you disable HWA? Or at least decoders. Yes it's this file. Other movies and TV shows playing fine. How do I disable HWA? That's not something you want right? Also before I have watched this series on Emby and never had the problem. @Happy2Play Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 10, 2022 Share Posted July 10, 2022 Hi, he's referring to hardware transcoding in server transcoding settings. Generally you want that on the default so if you change to test this one file then you may want to change it back afterwards. Link to comment Share on other sites More sharing options...
Heval 4 Posted July 13, 2022 Author Share Posted July 13, 2022 @Luke, @Happy2Play I did the following: changed the setting "Enable hardware acceleration when available" to "no" Restart Emby try to play the same file and same problem is still there. Link to comment Share on other sites More sharing options...
Luke 37065 Posted July 13, 2022 Share Posted July 13, 2022 5 hours ago, Heval said: @Luke, @Happy2Play I did the following: changed the setting "Enable hardware acceleration when available" to "no" Restart Emby try to play the same file and same problem is still there. Hi, we please see the log example from that? Thanks. Link to comment Share on other sites More sharing options...
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