buddy497 0 Posted July 5, 2022 Share Posted July 5, 2022 I am new to the program. I like it enough to be a premier member. I am attempting to establish remote access to my media library. When I sign into the app on my phone or ipad, I get the select server screen. None of the access option work (selecting the Desktop server option, manually typing in the LAN or WAN address, or attempting to sign in with Emby Connect). I have attempted to follow the user guides on the website with no success. Is there an easy to understand guide available? Alternatively, does anyone have any idea of the common errors made by users that might be causing my problems. Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 7, 2022 Share Posted July 7, 2022 Hi there @buddy497, I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 7, 2022 Author Share Posted July 7, 2022 Luke: Thank you for the assistance. I have followed those instructions, multiple times now. VPN is disabled. Phone is on cellular only. I have tried to add the server address, both LAN and WAN. I tried using Emby Connect but it directs me back to the 4 option Select Server page thus creating an endless loop. These do not work when I attempt connection at home via cellular or remotely via cellular. I always get the connection failure screen. I am open to additional suggestions. Jim Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 7, 2022 Share Posted July 7, 2022 Quote I have tried to add the server address What exactly happens when you tried to do this? Did you setup port forwarding as mentioned in the guide? Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 7, 2022 Author Share Posted July 7, 2022 When I add the server address, either LAN or WAN, I get a a "connection failed" message. Below is a screen shot from my Spectrum modem access page. It indicates that port forwarding is on. Jim Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 7, 2022 Share Posted July 7, 2022 Did you create any port forwarding rules? What rules did you create? Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 7, 2022 Author Share Posted July 7, 2022 No, I didn't. I will need to learn how to do that. Thank you. Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 8, 2022 Author Share Posted July 8, 2022 Luke: I'm back at this today. This is the bottom half of the port forwarding screen from the modem. I did not add these. I assume that they were added when I installed the EMBY program. Does it look correct? Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 8, 2022 Share Posted July 8, 2022 Hmm maybe try setting up the same rules manually and see if that helps. Double check the internal host address first and make sure it is correct. That is your server lan ip. Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 8, 2022 Author Share Posted July 8, 2022 The Emby external (WAN) address keeps changing. Could this be causing my problem? Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 8, 2022 Share Posted July 8, 2022 Yes, if Spectrum is constantly changing your IP address, then you could look into using a ddns service and then using the ddns address as your external address. Link to comment Share on other sites More sharing options...
buddy497 0 Posted July 8, 2022 Author Share Posted July 8, 2022 Thank you. Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 8, 2022 Share Posted July 8, 2022 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
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