Transcoding error with some mp4 files

[embyem273839 0]

Hi Emby

I can usually fix the issues that I come across with Emby, but the only resources I'm finding for this issue end without a resolution. It looks like some people find updating their emby solves the issue. My emby is up to date, as are all OS packages (Ubuntu), and still struggling.

Basically when I play some .mp4 files, they don't work. I get the "no compatible streams are currently available. Please try again later or contact your system administrator for details." error. I'm not able to see any obvious pattern to which mp4 files do and don't work. It doesn't appear to be a permissions issue. The files play normally outwith emby (VLC).

Logs etc. below. Any ideas welcomed!

Thanks

The relevant error from ffmpeg appears to be these:

14:24:31.768 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x165b400] moov atom not found
14:24:31.768 /media/anon-media02mediavhd/emby/libraries/movies/Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY.mp4: Invalid data found when processing input

Debug logging shows:

2022-07-03 13:24:31.759
Operating System: Linux version 5.4.0-121-generic (buildd@lcy02-amd64-013) (gcc version 9.4.0 (Ubuntu 9.4.0-1ubuntu1~20.04.1)) #137-Ubuntu SMP Wed Jun 15 13:33:07 UTC 2
OS/Process: x64/x64
Emby Server version: 4.7.5.0
Operating system: Unix 5.4.0.121
Command Line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb

App: Emby Web 4.7.5.0
Chrome Windows

http://10.0.0.101:8096/emby/videos/85103/live.m3u8?DeviceId=9ce44647-28f2-491b-a71d-38d65b3cceb8&MediaSourceId=173ba6d01bdf04ff77aa2c7db88332f5&PlaySessionId=0e5daacaa1e8410e838e5cd715909de4&api_key=695f90aa8ac4407b8265e5eb40b34618&VideoCodec=h264&VideoBitrate=140000000&TranscodingMaxAudioChannels=2&SegmentContainer=m4s,ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=VideoCodecNotSupported,DirectPlayError&allowVideoStreamCopy=false&allowAudioStreamCopy=false

{"Protocol":"File","Id":"173ba6d01bdf04ff77aa2c7db88332f5","Path":"/media/anon-media02mediavhd/emby/libraries/movies/Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY.mp4","Type":"Default","Container":"mp4","Size":0,"Name":"Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

>>>>>>  User policy for Ewan
        Enable Playback Remuxing: True
        Enable Video Playback Transcoding: True
        Enable Audio Playback Transcoding: True

/opt/emby-server/bin/ffmpeg -loglevel +timing -y -print_graphs_file "/var/lib/emby/logs/ffmpeg-transcode-87400858-d59b-401c-a834-19d9f5eee588_1graph.txt" -copyts -start_at_zero -f mp4 -i "/media/anon-media02mediavhd/emby/libraries/movies/Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY.mp4" -vn -an -sn -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/var/lib/emby/transcoding-temp/77AC21/77AC21.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_list_entry_prefix hls/77AC21/ -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/var/lib/emby/transcoding-temp/77AC21/77AC21_%d.ts"

14:24:31.766 ffmpeg version 5.0.0-emby_2022_05_07 Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC
14:24:31.766   built with gcc 8.3.0 (crosstool-NG 1.24.0)
14:24:31.766 Execution Date: 2022-07-03 14:24:31
14:24:31.768 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x165b400] moov atom not found
14:24:31.768 /media/anon-media02mediavhd/emby/libraries/movies/Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY.mp4: Invalid data found when processing input
14:24:31.768 

======= ExtraData
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
---

 

[Luke 37251]

Hi, corrupt files perhaps? Looks like the server wasn't even able to probe them for media info.

[Happy2Play 8356]

Yep Emby does not know how to transcode the file as there is no media info.

Quote

{"Protocol":"File","Id":"173ba6d01bdf04ff77aa2c7db88332f5","Path":"/media/anon-media02mediavhd/emby/libraries/movies/Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY.mp4","Type":"Default","Container":"mp4","Size":0,"Name":"Star.Trek.Into.Darkness.2013.1080p.BluRay.x264.YIFY","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

I am guessing the details page shows not Media Info either.  Can you try Refresh Metadata on the item to see if it makes a difference.  If not what does the log show when you Refreshed the item?