ClearSeve 0 Posted June 24, 2022 Share Posted June 24, 2022 It feels like the requested memory exceeds the device itself. How to solve this problem thank you 07:05:15.190 [hevc @ 0x2df4000] Error parsing NAL unit #0. 07:05:15.190 [hevc @ 0x26fddc0] get_buffer() failed 07:05:15.190 [hevc @ 0x26fddc0] thread_get_buffer() failed 07:05:15.190 [hevc @ 0x26fddc0] Error parsing NAL unit #0. 07:05:15.191 Error while decoding stream #0:0: Cannot allocate memory 07:05:15.191 [hevc @ 0x2d30540] get_buffer() failed 07:05:15.191 [hevc @ 0x2d30540] thread_get_buffer() failed 07:05:15.191 [hevc @ 0x2d30540] Error parsing NAL unit #0. 07:05:15.191 Error while decoding stream #0:0: Cannot allocate memory 07:05:15.191 [hevc @ 0x2df4000] get_buffer() failed 07:05:15.191 [hevc @ 0x2df4000] thread_get_buffer() failed 07:05:15.191 [hevc @ 0x2df4000] Error parsing NAL unit #0. 07:05:15.191 [hevc @ 0x26fddc0] get_buffer() failed 07:05:15.191 [hevc @ 0x26fddc0] thread_get_buffer() failed 07:05:15.191 [hevc @ 0x26fddc0] Error parsing NAL unit #0. 07:05:15.192 Error while decoding stream #0:0: Cannot allocate memory 07:05:15.333 [hevc @ 0x2d30540] get_buffer() failed 07:05:15.333 [hevc @ 0x2d30540] thread_get_buffer() failed 07:05:15.333 [hevc @ 0x2d30540] Error parsing NAL unit #0. 07:05:15.333 Error while decoding stream #0:0: Cannot allocate memory ffmpeg-transcode-361ab838-3e85-4bbe-b34b-4964e55d3d3e_1.txt Link to comment Share on other sites More sharing options...
ClearSeve 0 Posted June 24, 2022 Author Share Posted June 24, 2022 (edited) Sorry, I may have sent this post to the wrong section Edited June 24, 2022 by ClearSeve Link to comment Share on other sites More sharing options...
GrimReaper 3607 Posted June 24, 2022 Share Posted June 24, 2022 *Moved to Linux forum section* Link to comment Share on other sites More sharing options...
ClearSeve 0 Posted June 27, 2022 Author Share Posted June 27, 2022 Can you help me see what the problem is Link to comment Share on other sites More sharing options...
Happy2Play 8882 Posted June 27, 2022 Share Posted June 27, 2022 @softworkzcan you assist here? Link to comment Share on other sites More sharing options...
softworkz 3683 Posted June 27, 2022 Share Posted June 27, 2022 @ClearSeve - I assume the log is from a conversion, right? Can you please try without subtitle burn-in? You can use the Diagnostics Plugin to disable. Thanks, sw Link to comment Share on other sites More sharing options...
ClearSeve 0 Posted June 28, 2022 Author Share Posted June 28, 2022 4 hours ago, softworkz said: @ClearSeve - I assume the log is from a conversion, right? Can you please try without subtitle burn-in? You can use the Diagnostics Plugin to disable. Thanks, sw Disable this option? Disabling this option is also an error message I found that if hardware acceleration is not enabled, the conversion can be successful ffmpeg-transcode-99863944-ff27-46f1-b9a2-b29abec48908_1.txt Link to comment Share on other sites More sharing options...
softworkz 3683 Posted June 28, 2022 Share Posted June 28, 2022 Oh, the option is not longer there. It was named "Disable Subtitle Burn-In". It was moved to another place and then plans had changed. Link to comment Share on other sites More sharing options...
ClearSeve 0 Posted June 28, 2022 Author Share Posted June 28, 2022 4 hours ago, softworkz said: Oh, the option is not longer there. It was named "Disable Subtitle Burn-In". It was moved to another place and then plans had changed. Can't I try this method? Link to comment Share on other sites More sharing options...
Luke 37994 Posted June 28, 2022 Share Posted June 28, 2022 12 hours ago, ClearSeve said: Can't I try this method? Yes, try playing the video in the chrome browser, make sure the subtitles are disabled, and then use the quality setting to force a full video transcode. See how that compares. You'll probably want to restore the quality setting to what it was before when you're done. Link to comment Share on other sites More sharing options...
nick0323 0 Posted July 6, 2022 Share Posted July 6, 2022 I have got the same issue, which run in my docker container(linuxserver/emby), and another docker container seems good. ffmpeg-transcode-fb3b47a0-fe4a-44cd-ba24-d707c2bd50f1_1.txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 6, 2022 Share Posted July 6, 2022 2 hours ago, nick0323 said: I have got the same issue, which run in my docker container(linuxserver/emby), and another docker container seems good. ffmpeg-transcode-fb3b47a0-fe4a-44cd-ba24-d707c2bd50f1_1.txt 45.92 kB · 1 download Hi @nick0323 can you try our official docker container and let us know how that compares? https://emby.media/docker-server.html Thanks ! Link to comment Share on other sites More sharing options...
ClearSeve 0 Posted July 6, 2022 Author Share Posted July 6, 2022 I use your image (emby/embyserver:latest) Link to comment Share on other sites More sharing options...
softworkz 3683 Posted July 9, 2022 Share Posted July 9, 2022 On 6/28/2022 at 7:35 AM, ClearSeve said: Can't I try this method? I'm afraid, there's nothing we can do in the context of the current release. But we can work on that during the next beta period. I'm sorry, that I don't have any better options right now. The only things that might work are: Do not use subtitle overlay Disable VAAPI hw decoding - this will keep everything before encoding in software which will take less memory, but maybe it would still be too slow for subtitle burn-in. Link to comment Share on other sites More sharing options...
nick0323 0 Posted July 10, 2022 Share Posted July 10, 2022 On 7/7/2022 at 12:42 AM, Luke said: Hi @nick0323 can you try our official docker container and let us know how that compares? https://emby.media/docker-server.html Thanks ! I'm tried the debian version in the host instead of docker container, the issue is steal exist, when i select the specific subtitle(PSGSUB). It worked fine when I didn't select any subtitles. Then when I selected the previous subtitles, it worked fine as well. It always works fine in emby v4.6.7. This only happens in specfic Meida files with PSG Subtitles, but not all media files. Should I increase the iGPU memory in the BIOS setup or it just the ffmpeg issue? Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 11, 2022 Share Posted July 11, 2022 23 hours ago, nick0323 said: I'm tried the debian version in the host instead of docker container, the issue is steal exist, when i select the specific subtitle(PSGSUB). It worked fine when I didn't select any subtitles. Then when I selected the previous subtitles, it worked fine as well. It always works fine in emby v4.6.7. This only happens in specfic Meida files with PSG Subtitles, but not all media files. Should I increase the iGPU memory in the BIOS setup or it just the ffmpeg issue? Can you please attach the ffmpeg log from the debian version? Thanks. Link to comment Share on other sites More sharing options...
MSOBadger 13 Posted July 29, 2022 Share Posted July 29, 2022 (edited) I appear to be having the same issue. I recently moved my install from an Unraid docker container (which had been running rock-solid) to a Linux (ubuntu server) VM install on a Proxmox node. I moved over to this new build in order to get QuickSync transcoding. Since migrating over, I've had remote users reporting getting repeated "no compatible streams" error. I had not experienced the issue myself until now (most of my local devices are direct-play). I just now experienced the same error myself while accessing my server remotely (via chrome). Looking into the logs, I'm seeing this same "transcode cannot allocate memory" error. Server log and FFMPG transcode log files attached. Any thoughts? embyserver (2).txt ffmpeg-transcode-61284984-c78d-441b-8e75-9879d849643b_1.txt Edited July 29, 2022 by MSOBadger Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 11, 2022 Share Posted August 11, 2022 On 7/29/2022 at 12:41 PM, MSOBadger said: I appear to be having the same issue. I recently moved my install from an Unraid docker container (which had been running rock-solid) to a Linux (ubuntu server) VM install on a Proxmox node. I moved over to this new build in order to get QuickSync transcoding. Since migrating over, I've had remote users reporting getting repeated "no compatible streams" error. I had not experienced the issue myself until now (most of my local devices are direct-play). I just now experienced the same error myself while accessing my server remotely (via chrome). Looking into the logs, I'm seeing this same "transcode cannot allocate memory" error. Server log and FFMPG transcode log files attached. Any thoughts? embyserver (2).txt 562.63 kB · 4 downloads ffmpeg-transcode-61284984-c78d-441b-8e75-9879d849643b_1.txt 45.85 kB · 6 downloads Hi, @softworkz is looking into this. Thanks. Link to comment Share on other sites More sharing options...
softworkz 3683 Posted August 25, 2022 Share Posted August 25, 2022 @ClearSeve @MSOBadger - this should be fixed now - would you be able to try with the latest beta 4.8.0.8+ ? Thanks, softworkz Link to comment Share on other sites More sharing options...
MSOBadger 13 Posted September 18, 2022 Share Posted September 18, 2022 On 8/24/2022 at 9:27 PM, softworkz said: @ClearSeve @MSOBadger - this should be fixed now - would you be able to try with the latest beta 4.8.0.8+ ? Thanks, softworkz Sorry for the delayed reply - between work and a couple trips I'm just getting to install and test out beta 4.8.0.8 now. I installed the beta this morning and will put it through the paces on this end and report back. Thanks @softworkz! 1 Link to comment Share on other sites More sharing options...
6387363TOY 2 Posted December 19, 2023 Share Posted December 19, 2023 (edited) I also encountered this situation, according to my many tests, as long as the PGSSUB subtitles are not checked, there is no problem, if it is checked, it can not be hard solved ffmpeg-transcode-3d49ac5d-d320-4ec2-9912-dedfa97396fd_1.txt embyserver (1).txt Edited December 19, 2023 by 6387363TOY Link to comment Share on other sites More sharing options...
6387363TOY 2 Posted December 19, 2023 Share Posted December 19, 2023 On 8/12/2022 at 12:49 AM, Luke said: Hi, @softworkz is looking into this. Thanks. I've provided my logs which may be helpful Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 20, 2023 Share Posted December 20, 2023 On 12/19/2023 at 6:53 AM, 6387363TOY said: I've provided my logs which may be helpful Hi, are you able to try the 4.8 beta server and see how that compares? Link to comment Share on other sites More sharing options...
6387363TOY 2 Posted December 27, 2023 Share Posted December 27, 2023 On 12/21/2023 at 5:04 AM, Luke said: Hi, are you able to try the 4.8 beta server and see how that compares? I'm running version 4.8.0.64, and I don't have any problems hardening PGSSUB with this version! Sorry I was so busy a while ago, I just saw your reply, thanks! 1 1 Link to comment Share on other sites More sharing options...
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