devilears 2 Posted June 19, 2022 Share Posted June 19, 2022 Hi I have a Samsung smart tv, Model code UA43NU7100, Software version T-KTM2LUABC-1325.2 The software installation failes with the message "emby installation with usb package is failed". It is the first time I have attempted to install anything from USB on this TV. I have scrolled through the forum with no success. Please advise. Link to comment Share on other sites More sharing options...
Luke 37176 Posted June 19, 2022 Share Posted June 19, 2022 Hi, did you go through all of the things to try in our install instructions? Link to comment Share on other sites More sharing options...
devilears 2 Posted June 19, 2022 Author Share Posted June 19, 2022 Hi Luke. I tried formatting the USB first to fat, then copied the zip file to it, then extracted to root. The folder with the 2 files were present. When I plugged it into the TV, the installer started automatically as described, but then immediately failed with the message I attached. I then tried formatting to extended fat and went through the whole process again with exactly the same result. Not sure what else to try? Link to comment Share on other sites More sharing options...
SamES 893 Posted June 19, 2022 Share Posted June 19, 2022 Make sure the old version is fully removed form the tv (double check on the apps page) then cycle power on the tv and try again. Make sure the .zip file is not still on the usb as that may also cause an issue. Link to comment Share on other sites More sharing options...
devilears 2 Posted June 20, 2022 Author Share Posted June 20, 2022 7 hours ago, SamES said: Make sure the old version is fully removed form the tv (double check on the apps page) then cycle power on the tv and try again. Make sure the .zip file is not still on the usb as that may also cause an issue. Did not have an "old version" installed. Cycled the power on the TV - same result. Removed the zipfile as suggested, now there is a "app package security check failed" message. Seems we're on the right track here. Checked the file permissions on the USB - all good. What next? Link to comment Share on other sites More sharing options...
SamES 893 Posted June 20, 2022 Share Posted June 20, 2022 Does the tv have full internet access? No firewall blocking it? Link to comment Share on other sites More sharing options...
devilears 2 Posted June 20, 2022 Author Share Posted June 20, 2022 Yes it does. I use YouTube, netflix, dstv on a daily basis. No firewall blocking. Link to comment Share on other sites More sharing options...
SamES 893 Posted June 20, 2022 Share Posted June 20, 2022 I assume the date/time on the tv is correct Link to comment Share on other sites More sharing options...
SamES 893 Posted June 20, 2022 Share Posted June 20, 2022 Can you show the folder and file structure on the USB? I’m not sure why it shows ‘._emby.tmg’. The filename does not look correct. Link to comment Share on other sites More sharing options...
devilears 2 Posted June 20, 2022 Author Share Posted June 20, 2022 Yes it is. Link to comment Share on other sites More sharing options...
SamES 893 Posted June 20, 2022 Share Posted June 20, 2022 1 hour ago, SamES said: Can you show the folder and file structure on the USB? I’m not sure why it shows ‘._emby.tmg’. The filename does not look correct. and this one too please. Link to comment Share on other sites More sharing options...
devilears 2 Posted June 20, 2022 Author Share Posted June 20, 2022 hi! Not sure what I did, but now I have it working. Thanks for the help :-) 1 1 Link to comment Share on other sites More sharing options...
SamES 893 Posted June 20, 2022 Share Posted June 20, 2022 Good news, thanks for reporting back. Enjoy! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now