bjjones 21 Posted May 31, 2022 Share Posted May 31, 2022 (edited) I seem to have lost lots of images after upgrading. I lost all the TV show ones and several movie ones. Did a scan and replace all images and got most back and hand added or corrected the few that were wrong and they now all show up correctly in the browser window that were added in from and everything looks correct and back to normal. Now, the strange part. If I log in from a different browser (same acct), or Emby Theater, or from the Emby android tv app several of the screen tiles are missing both on the home screen and on the category screens (Movies, kids Movies). Selecting the item it has it's artwork there and trying to edit the missing ones image data individually they already have the artwork there, it just doesn't show. Examples below. System is Synology, DSM 7.1, Emby server synology7 x64 4.7.1.0 if the mods want to move it over as a synology problem rather than general Edited May 31, 2022 by bjjones Link to comment Share on other sites More sharing options...
Luke 37254 Posted May 31, 2022 Share Posted May 31, 2022 HI there, please attach the emby server log from when you tried to pull up these images. Thanks. Link to comment Share on other sites More sharing options...
bjjones 21 Posted May 31, 2022 Author Share Posted May 31, 2022 thanks Luke, here you go embyserver.txt Link to comment Share on other sites More sharing options...
bjjones 21 Posted May 31, 2022 Author Share Posted May 31, 2022 Luke, I shut the server down, restarted it and then duplicated the different players to give you a shorter log to sort through, same behavior embyserver_short.txt Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted May 31, 2022 Share Posted May 31, 2022 24 minutes ago, bjjones said: Luke, I shut the server down, restarted it and then duplicated the different players to give you a shorter log to sort through, same behavior embyserver_short.txt 263.95 kB · 0 downloads First it looks like you need to correct the permissions issues you have on your custom /metadata and /cache path to "/volume4/EmbyFast/". Cache is failing due to permissions. Access to the path '/volume4/EmbyFast/cache/tmdb-movies2/337339/all-en.json' is denied. But with cache folder issue that creates image conversion issue for metadata folder. Link to comment Share on other sites More sharing options...
bjjones 21 Posted May 31, 2022 Author Share Posted May 31, 2022 Thanks Happy, but the Emby system internal user has R/W permissions for the EmbyFast folder (and is also the owner) which are inherited down to the cache and metadata folders. If it didn't I'm pretty sure I'd have even bigger problems than a few tiles Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted May 31, 2022 Share Posted May 31, 2022 @cayars@FrostByteAny suggestions as I believe this is a Synology issue. Link to comment Share on other sites More sharing options...
bjjones 21 Posted May 31, 2022 Author Share Posted May 31, 2022 Also @Luke, there's not much of the log I understand but at the top where it has Info Main lines and the paths, the transcode path displays incorrectly as the default even though it's moved to EmbyFast as well. I just played something that required transcoding to confirm where it goes. It went to EmbyFast as configured. Link to comment Share on other sites More sharing options...
bjjones 21 Posted May 31, 2022 Author Share Posted May 31, 2022 13 minutes ago, Happy2Play said: @cayars@FrostByteAny suggestions as I believe this is a Synology issue. agree, and I probably should have put it there to begin with Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted May 31, 2022 Share Posted May 31, 2022 Did you also check the file permissions? Emby has read/write to the share, but that doesn't necessarily mean it also has read/write at the file level. Link to comment Share on other sites More sharing options...
bjjones 21 Posted June 1, 2022 Author Share Posted June 1, 2022 I found searching around that Luke mentioned he posted updated 4.7.1.0 versions so I downloaded it again and the file sizes were different by 100k, Installed it but it still showed the same sub version -704070100. I restarted the NAS clean and started replace all images. This AM everything was there across all three clients. Not saying somehow permissions didn't get messed up but don't understand how on 1 client everything showed, on another some were missing, and different ones were missing on a 3rd. I did see that the emby web clients were 2 different versions. Anyway, close this one out something along the way fixed it and it's back to normal and thanks for everyone's help. And oh Luke, part 2 about the transcoding path showing up as the default in the log when it's not is still present as above. Just verified it again 2 Link to comment Share on other sites More sharing options...
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