Empty supporter key email?

[jluce50 122]

So just signed up for a recurring donation. I got the "Thank you from the Media Browser Team" email, but the body was blank. I saw elsewhere in the forums that this email should contain a supporter key. Is this correct or should I be expecting another email? If no, how do I go about obtaining the key?

 

[jluce50 122]

Nevermind, I used the "Retrieve Key" function in the server settings to get a new email with the key.

[ebr 15663]

But something is definitely wrong here...

[nickyrat 2]

Same thing happened to me today. Received the same empty email.

Was going to wait a day to get a key, and if not I will try the "retrieve key" route.

[bigjohn 732]

Same thing happened to me today. Received the same empty email.

Was going to wait a day to get a key, and if not I will try the "retrieve key" route.

 

Don't bother waiting a day, just use the forgot key tool.

[nickyrat 2]

Done and done.

Came through right away.

Thanks!

[Luke 40068]

we will have to do some testing to determine if the body is really being sent blank, or something is malformed, or some anti-spam measure by gmail.

[bigjohn 732]

I'm looking into it.

[Redshirt 1487]

Not sure if it's relevant to your search, but when I get the forgotten key email in Outlook 365, there's some garbage at the very beginning.

 

[ebr 15663]

Pretty sure I just fixed this.

 

Anyone who received an empty initial email, please use the forgot key link to have it re-sent.  Apologies for the snafu.