jluce50 Posted September 28, 2014 Share Posted September 28, 2014 So just signed up for a recurring donation. I got the "Thank you from the Media Browser Team" email, but the body was blank. I saw elsewhere in the forums that this email should contain a supporter key. Is this correct or should I be expecting another email? If no, how do I go about obtaining the key? Link to comment Share on other sites More sharing options...
jluce50 Posted September 28, 2014 Author Share Posted September 28, 2014 Nevermind, I used the "Retrieve Key" function in the server settings to get a new email with the key. Link to comment Share on other sites More sharing options...
ebr Posted September 29, 2014 Share Posted September 29, 2014 But something is definitely wrong here... Link to comment Share on other sites More sharing options...
nickyrat Posted September 30, 2014 Share Posted September 30, 2014 Same thing happened to me today. Received the same empty email. Was going to wait a day to get a key, and if not I will try the "retrieve key" route. Link to comment Share on other sites More sharing options...
bigjohn Posted September 30, 2014 Share Posted September 30, 2014 Same thing happened to me today. Received the same empty email. Was going to wait a day to get a key, and if not I will try the "retrieve key" route. Don't bother waiting a day, just use the forgot key tool. Link to comment Share on other sites More sharing options...
nickyrat Posted September 30, 2014 Share Posted September 30, 2014 Done and done. Came through right away. Thanks! Link to comment Share on other sites More sharing options...
Luke Posted September 30, 2014 Share Posted September 30, 2014 we will have to do some testing to determine if the body is really being sent blank, or something is malformed, or some anti-spam measure by gmail. Link to comment Share on other sites More sharing options...
bigjohn Posted September 30, 2014 Share Posted September 30, 2014 I'm looking into it. Link to comment Share on other sites More sharing options...
Redshirt Posted September 30, 2014 Share Posted September 30, 2014 Not sure if it's relevant to your search, but when I get the forgotten key email in Outlook 365, there's some garbage at the very beginning. Link to comment Share on other sites More sharing options...
Solution ebr Posted September 30, 2014 Solution Share Posted September 30, 2014 Pretty sure I just fixed this. Anyone who received an empty initial email, please use the forgot key link to have it re-sent. Apologies for the snafu. 1 Link to comment Share on other sites More sharing options...
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