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Empty supporter key email?


jluce50
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Go to solution Solved by ebr,

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So just signed up for a recurring donation. I got the "Thank you from the Media Browser Team" email, but the body was blank. I saw elsewhere in the forums that this email should contain a supporter key. Is this correct or should I be expecting another email? If no, how do I go about obtaining the key?

 

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Same thing happened to me today. Received the same empty email.

Was going to wait a day to get a key, and if not I will try the "retrieve key" route.

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Same thing happened to me today. Received the same empty email.

Was going to wait a day to get a key, and if not I will try the "retrieve key" route.

 

Don't bother waiting a day, just use the forgot key tool.

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we will have to do some testing to determine if the body is really being sent blank, or something is malformed, or some anti-spam measure by gmail.

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Not sure if it's relevant to your search, but when I get the forgotten key email in Outlook 365, there's some garbage at the very beginning.

 

542a3a42a96ea_key.png

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  • Solution

Pretty sure I just fixed this.

 

Anyone who received an empty initial email, please use the forgot key link to have it re-sent.  Apologies for the snafu.

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