Peteblue 1 Posted May 23, 2022 Share Posted May 23, 2022 I have had this problem for well over 12 months, but I have just been too lazy to do something about it. When streaming a film/tv series from Windows 11 to my Sony TV, after about 30 mins the picture would freeze. It could stay frozen for a minute or just a few seconds. This happens a few times in the space of around 5 mins, then it's OK for another half hour.I normally just leave it until it restarts, and sometimes if I rewind the film a few seconds, that cures it for a while. The thing is, it is so intermittent, sometimes I have no problem, and can watch a whole film without it freezing I have a very fast wired connection from my computer to the TV. I am using Emby server 4.7.0.60.The app on the TV is version 2.0.70 I think. The window in the server log for the problem is between 19.30 and 21.30 embyserver-63788902380.txt Link to comment Share on other sites More sharing options...
Abobader 2952 Posted May 23, 2022 Share Posted May 23, 2022 Hello Peteblue, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Luke 37151 Posted May 23, 2022 Share Posted May 23, 2022 HI, we're going to have a 4.7.1 update out today so please let us know if that helps with this. Thanks. Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 24, 2022 Author Share Posted May 24, 2022 Thanks for that, Luke, Emby is saying I'm on the latest version which is what I stated, even though I have auto update on. I have just gone into my Emby dashboard whilst I'm streaming,it states the speed as only 3.9 mbps. My download speed is well over 500mbps. Could this be the problem? Link to comment Share on other sites More sharing options...
Luke 37151 Posted May 24, 2022 Share Posted May 24, 2022 15 minutes ago, Peteblue said: Thanks for that, Luke, Emby is saying I'm on the latest version which is what I stated, even though I have auto update on. I have just gone into my Emby dashboard whilst I'm streaming,it states the speed as only 3.9 mbps. My download speed is well over 500mbps. Could this be the problem? No, not necessarily, because it depends on the bitrate of the video as well as any quality settings that might have been applied by the client. Please try the 4.7.1 update and see if that helps. Thanks. Link to comment Share on other sites More sharing options...
visproduction 124 Posted May 24, 2022 Share Posted May 24, 2022 Check if you Sony Idle TV function is active: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75z8h/articles/00202021 Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 24, 2022 Author Share Posted May 24, 2022 2 minutes ago, visproduction said: Check if you Sony Idle TV function is active: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75z8h/articles/00202021 Sorry for sounding a bit naive, if this was the cause,wouldn't it effect the picture,ie turn it off?We have no problems with the TV when not streaming. Link to comment Share on other sites More sharing options...
visproduction 124 Posted May 24, 2022 Share Posted May 24, 2022 (edited) The OS for the TV might not recognize that there is any signal at all for some streaming traffic. It can be a bug in the OS design that only shows up when you have specific type of traffic passing through your TV monitor. These time out features are sometimes set to only work for standard signal traffic. I don't know the Sony OS details and this is just a guess. They do have a page about this issue. I've seen buggy software time outs that kick in because data traffic is not recognized in online apps since the early 90's. Don't assume that one type of issue should work because something else works fine. Software has to be written to handle each situation. Edited May 24, 2022 by visproduction Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 24, 2022 Author Share Posted May 24, 2022 Thanks for your quick reply in trying to help me. Even though I have read your comment, it still doesn't make sense to me.But I will check out the TV Idle function,and let you know. Link to comment Share on other sites More sharing options...
Luke 37151 Posted May 24, 2022 Share Posted May 24, 2022 Did you try what I suggested? Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 24, 2022 Author Share Posted May 24, 2022 (edited) 16 minutes ago, Luke said: Did you try what I suggested? Still waiting for Emby to auto download.I have downloaded the .exe from Emby but can't tell what version it is.Just installed it,and it's the latest one.Will give feed back asap. Edited May 24, 2022 by Peteblue Link to comment Share on other sites More sharing options...
Luke 37151 Posted May 25, 2022 Share Posted May 25, 2022 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 25, 2022 Author Share Posted May 25, 2022 It has been fine since the update, and has run for around 5 hours without buffering.But I'm not counting my chickens yet,as I have had days like this where it has been ok. But it's looking good, and I will get back to you in a few days to report. Thanks for your support. 1 Link to comment Share on other sites More sharing options...
Peteblue 1 Posted May 29, 2022 Author Share Posted May 29, 2022 Just a quick update.Apart from a pause for a second, it has streamed perfectly for the last few days.Can you tell me if this problem was specifically addressed in the update? Link to comment Share on other sites More sharing options...
Luke 37151 Posted June 1, 2022 Share Posted June 1, 2022 Hi, not specifically but you never know. I would try updating and report your experience. Thanks. Link to comment Share on other sites More sharing options...
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