marciomaiden 3 Posted May 17, 2022 Share Posted May 17, 2022 Hi, I'm trying to buy app for fire tv, but when I click on unlock app, nothing happens. Is there any kind of problem with the payment on the amazon store? Link to comment Share on other sites More sharing options...
ebr 14948 Posted May 17, 2022 Share Posted May 17, 2022 Hi. That process is entirely managed by Amazon. Can you make other purchases on the same device? Link to comment Share on other sites More sharing options...
marciomaiden 3 Posted May 17, 2022 Author Share Posted May 17, 2022 what happens to me is that I press the unlock app, it does nothing and then the app restarts. it doesn't give me any warning. I haven't tested it with any apps, but if there was a problem with the account, shouldn't there be a warning? Link to comment Share on other sites More sharing options...
ebr 14948 Posted May 17, 2022 Share Posted May 17, 2022 3 minutes ago, marciomaiden said: what happens to me is that I press the unlock app, it does nothing and then the app restarts Okay, the app is crashing. You installed it from the Amazon store, correct? Link to comment Share on other sites More sharing options...
marciomaiden 3 Posted May 17, 2022 Author Share Posted May 17, 2022 yes. the device is Fire TV Stick 4K Max Link to comment Share on other sites More sharing options...
ebr 14948 Posted May 17, 2022 Share Posted May 17, 2022 What is the version? Can you try a purchase in another app and see if that works? Link to comment Share on other sites More sharing options...
marciomaiden 3 Posted May 17, 2022 Author Share Posted May 17, 2022 Version 2.0.7a I will trie in another app Link to comment Share on other sites More sharing options...
marciomaiden 3 Posted May 17, 2022 Author Share Posted May 17, 2022 Hi, The problem was with my Amazon account. I had to change the billing zone for the applications in the settings. Too much confusion, much simpler on Google. Sorry for bothering you 1 Link to comment Share on other sites More sharing options...
ebr 14948 Posted May 17, 2022 Share Posted May 17, 2022 Great. We'll look at why it crashed in that instance. Thanks. Link to comment Share on other sites More sharing options...
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