Switch from NightHawk to Linksys Velop and can't connect to Emby

[muddypumpkin 1]

Hi,

We upgraded from a NetGear NightHawk to a LinkSys Velop router. Emby was working correctly both internally and externally on the NightHawk, but I can't get it to work with the Velop. I can see my Emby library through a browser on the desktop, but I cannot see it through the app on my phone or TV.

I used the PortForward.com software to confirm that we are not dealing with a double router issue.

Canyouseeme returned:
Error: I could not see your service on 173.63.52.93 on port (8096)

UPnP was enabled by default. I have added port forwarding for both 8096 and 8920 to my desktop and I have added a Reserved IP address fro my desktop.

traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
 1  *  *  *
 2  B3349.NWRKNJ-LCR-21.verizon-gni.net (100.41.223.122)  8.896 ms  B3349.NWRKNJ-LCR-22.verizon-gni.net (100.41.223.124)  4.700 ms  6.409 ms
 3  *  *  *
 4  0.ae1.GW7.EWR6.ALTER.NET (140.222.2.227)  6.627 ms  0.ae2.GW7.EWR6.ALTER.NET (140.222.2.229)  5.304 ms  7.715 ms
 5  customer.alter.net (63.125.96.10)  1.936 ms  3.615 ms  4.928 ms
 6  *  *  *
 7  dns.google (8.8.8.8)  6.429 ms  142.250.224.244 (142.250.224.244)  4.477 ms  dns.google (8.8.8.8)  7.121 ms

 

Not sure what else to try. Any ideas?

Thank you in advance!

[Abobader 2961]

Hello muddypumpkin,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 37281]

Hi there, I would suggest checking out our connection troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not.. Thanks.

[muddypumpkin 1]

http://localhost:8096 - works

http://192.168.1.43:8096 - does not work in the Emby app on my phone.
"Connection Failure. We're unable to connect to the selected server right now. Please ensure it is running an try again."

http://192.168.1.43:8096 - does not work in a browser on my phone.
"Your connection was interrupted. A network change was detected."

Windows Firewall has inbound rules set for 8096 and 8920.

Antivirus scan complete

No VPNs running.

What other information can I offer?

[muddypumpkin 1]

Figured it out. The new router automatically set itself up as a Public network. When I set it to Private, I was able to access it through my phone. Thanks anyway. Hope this helps others.

[Luke 37281]

Thanks for the feedback !