NotherUser 0 Posted May 14, 2022 Share Posted May 14, 2022 Hi. Trying to playback some videos on my Windows server from the Android tv app. I get the "Playback not supported. Please unlock or subscribe to Emby Premiere." I selected the option of unlocking the app, but it says I've already purchased it. Any help will be appreciated. Thx Link to comment Share on other sites More sharing options...
Junglejim 353 Posted May 14, 2022 Share Posted May 14, 2022 (edited) I was pretty sure that the Android TV app was back in the store after a short hiatus. Hopefully a dev will confirm this for you. If you have already purchased the unlock for the app I'm sure they will help you out. Edited May 14, 2022 by Junglejim Link to comment Share on other sites More sharing options...
ebr 14935 Posted May 14, 2022 Share Posted May 14, 2022 8 hours ago, NotherUser said: I selected the option of unlocking the app, but it says I've already purchased it. Hi. Did you then hit the "Restore Unlock" button? Link to comment Share on other sites More sharing options...
NotherUser 0 Posted May 14, 2022 Author Share Posted May 14, 2022 Hi Ebr. I didn't notice that option but I will definitely check it later today. Thanks for the quick reply. Link to comment Share on other sites More sharing options...
NotherUser 0 Posted May 14, 2022 Author Share Posted May 14, 2022 Don't know how or why, but I turned on system, fired up Emby, and the videos work! Didn't change a thing. Thanks for all the suggestions and input. Link to comment Share on other sites More sharing options...
ebr 14935 Posted May 15, 2022 Share Posted May 15, 2022 Glad you got it sorted. Thanks. Link to comment Share on other sites More sharing options...
NotherUser 0 Posted May 15, 2022 Author Share Posted May 15, 2022 Link to comment Share on other sites More sharing options...
rolfenstein 0 Posted December 20, 2022 Share Posted December 20, 2022 I Got The same problem and dont know what to do…. Link to comment Share on other sites More sharing options...
seanbuff 841 Posted December 20, 2022 Share Posted December 20, 2022 17 minutes ago, rolfenstein said: I Got The same problem and dont know what to do…. Hi, could you explain your issue in a little more detail? Link to comment Share on other sites More sharing options...
rolfenstein 0 Posted December 20, 2022 Share Posted December 20, 2022 Pay The one time playback feed a Long time ago and have work fine… now Got a new tv and install Emby and work fine until Yesterday. Now it Will not Play anything unless Ill pay for Emby premiere. And I dont want that.. paid for playback and was happy with that… comes up on The tv screen I have to unlock to watch im verry sad… have used Emby a looooong time Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted December 20, 2022 Share Posted December 20, 2022 Are you using same Google account - with which you've made original purchase - on your new TV? Link to comment Share on other sites More sharing options...
bovideohu 0 Posted December 21, 2022 Share Posted December 21, 2022 (edited) Hello, I have just purchased for the app unlock option. I am using Android TV - Chromecast. The purchasing has been happened successfully under same google account which is linked to my Android TV - Chromecast as well. It has been confirmed by Google Play as well as it can be seen on my screen shot. Even though I still get error message on Emby for Android TV when I wanted to play a content that "Playback is not supported. Please unlock or subscribe to Emby Premiere". I was trying to use the "Unlock App" button, but new screen has show up, with "Error" title and under the text message which says "you've already got this". I have pressed on the OK button, then at the bottom of the page this error message has appeared "Error completing purchase" I have restarted the Android TV Chromecast device - nothing has happened I have cleared the cache as well, nothing has happened I have restarted the Emby for Android TV app only - nothing has happened It seems like the information of the successful pay can be recognized by Emby for Android TV. I have checked my order under my google account, there is no any issue as it can be seen on my screen shot. Sorry this is in Hungarian, but I think this order summary page looks like same at everybody's own language My transaction logs have been also checked, Google Play has locked the amount of the money of app unlock purchasing. So it's for sure there is no issue with payment itself Could you please advise whom should I turn to in this case to ask help to solve this issue? Many thanks in advance Edited December 21, 2022 by bovideohu Link to comment Share on other sites More sharing options...
bovideohu 0 Posted December 21, 2022 Share Posted December 21, 2022 I have also tried with reinstalling the app but this also could not solve the issue. Same is happening as it has mentioned above in my original post Link to comment Share on other sites More sharing options...
bovideohu 0 Posted December 21, 2022 Share Posted December 21, 2022 On "Upgrade to Emby Premiere" page now when I try with pressing on "Restore Unlock" button then I will be back to the main page of the content with error message "Unlock is not purchased" Link to comment Share on other sites More sharing options...
pwhodges 1534 Posted December 21, 2022 Share Posted December 21, 2022 Maybe with the new TV the server wants to transcode - which requires Premiere. As a new TV is likely more capable than an older one, it would be useful to look at the server log to see why it is rejecting your client. Paul Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted December 21, 2022 Share Posted December 21, 2022 1 minute ago, pwhodges said: Maybe with the new TV the server wants to transcode - which requires Premiere. It doesn't. Hardware accelerated transcoding requires Premiere, else it'll transcode in software only. Link to comment Share on other sites More sharing options...
pwhodges 1534 Posted December 21, 2022 Share Posted December 21, 2022 Oops - sorry. Senior moment there... Paul 1 Link to comment Share on other sites More sharing options...
Solution GrimReaper 3310 Posted December 21, 2022 Solution Share Posted December 21, 2022 2 hours ago, bovideohu said: Could you please advise whom should I turn to in this case to ask help to solve this issue? You can address your query to: Quote billingsupport@emby.media with relevant details (account, email used, proof of purchase). Link to comment Share on other sites More sharing options...
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