Emby Mac Client Crashes on playback after OS update

[Vedhavyas 0]

I ran into this today. any update in this pls ?

[Luke 38805]

Hi there @Vedhavyas can we please look at an example?

Thanks !

[Vedhavyas 0]

Alright. 

I wanted to try direct play. So I tried the M1 compatible app. 

The app crashes after sometime of running some media. I think media was around 35Gb 4k. Could be OOM ?

I didnt see any crash with other smaller content but I did notice sometime kinda grey block apprears on the screen as a layer. Might not be related.

I dont have logs unfortunately

Edited April 20, 2022 by Vedhavyas

[Luke 38805]

Is it your Emby Server, or someone else's?

[Vedhavyas 0]

It is my Emby server. I was able to get some logs from the app. There seems to be two issues I have noticied

1. App just stops and restarts. Wasn;t able to repreduce this to get logs

2. App just shows black screen but audio continue to play. If i go back, it goes to main page but audio still keeps playing. If I play again. then new play restarts. here are some logs in this case

```

2022-04-22 09:38:43.438 Emby[81347:9033754] Reachability Flag Status: -R t------ networkStatusForFlags
2022-04-22 09:38:43.438 Emby[81347:9033754] Reachability Flag Status: -R t------ networkStatusForFlags
2022-04-22 09:38:53.561 Emby[81347:9033754] WKWebView Process Terminated. Attempting to Recover.
2022-04-22 09:38:53.848 Emby[81347:9033754] -[MyMainViewController webView:didStartProvisionalNavigation:]
2022-04-22 09:38:53.888 Emby[81347:9033754] -[MyMainViewController webView:didCommitNavigation:] To Url: http://***/index.html?#!/videoosd/videoosd.html
2022-04-22 09:38:53.890 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:53.932 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:53.974 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.018 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.100 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.101 Emby[81347:9033754] Running on ****
2022-04-22 09:38:54.101 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.179 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.179 Emby[81347:9033754] Version 2.1.4
2022-04-22 09:38:54.179 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.226 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.306 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.348 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.390 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 09:38:54.434 Emby[81347:9033754] Request packet sent to 255.255.255.255
2022-04-22 09:38:54.472 Emby[81347:9033754] Closed UDP socket with error: Can't assign requested address
2022-04-22 09:38:54.472 Emby[81347:9033754] Found 0 servers
2022-04-22 09:38:54.643 Emby[81347:9033754] [WKWebView] Javascript Error: Unhandled Promise Rejection (from element: [object Window], reason: TypeError: Attempted to assign to readonly property.)
Will resign active
Did enter background
Enabling Video
2022-04-22 09:39:22.803 Emby[81347:9033754] Reachability Flag Status: -R t------ networkStatusForFlags
2022-04-22 09:39:22.803 Emby[81347:9033754] Reachability Flag Status: -R t------ networkStatusForFlags
Will resign active
Did enter background
2022-04-22 09:39:32.845 Emby[81347:9033754] [WKWebView] Javascript Error: Unhandled Promise Rejection (from element: [object Window], reason: Error: Load failed: native/ios/localsync: http://localhost:12344/native/ios/localsync.js)

```

[Vedhavyas 0]

Here are some more logs. Saw the logo and then blank screen but audio continues to play

```

2022-04-22 10:07:31.110 Emby[81347:9033754] WKWebView Process Terminated. Attempting to Recover.
2022-04-22 10:07:31.433 Emby[81347:9033754] -[MyMainViewController webView:didStartProvisionalNavigation:]
2022-04-22 10:07:31.477 Emby[81347:9033754] -[MyMainViewController webView:didCommitNavigation:] To Url: http://localhost:12344/index.html?#!/videoosd/videoosd.html
2022-04-22 10:07:31.598 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.598 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.680 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.684 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.767 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.770 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.806 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.847 Emby[81347:9033754] Version 2.1.4
2022-04-22 10:07:31.847 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.892 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.971 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:31.971 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:32.017 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:32.058 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:32.058 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:32.097 Emby[81347:9033754] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-04-22 10:07:32.268 Emby[81347:9033754] Request packet sent to 255.255.255.255
2022-04-22 10:07:32.308 Emby[81347:9033754] Closed UDP socket with error: Can't assign requested address

```

Edited April 22, 2022 by Vedhavyas

[Vedhavyas 0]

Its happeneing so often with 4k videos that its unwatchable from the app

[Luke 38805]

HI, we're looking into this, thanks,.

[Vedhavyas 0]

hi guys, anything i can help with fixing this. I'm not able to do watch anything on app and I dont want to watch on brave browser since its doesn't seem to support direct play

[Luke 38805]

Hi, we'll be getting an app update out very soon so please let us know if that helps with this. Thanks.

[Vedhavyas 0]

Oky. where can I find this app update ?

[Luke 38805]

Stay tuned to that blog for the release announcement. Thanks.

[Vedhavyas 0]

Hello,

It seems to have stopped for a day and then it started with no playback but just audio. If I click the back button and start the movie again, it doesn't remember the last played time

an update would be amazing

[Luke 38805]

Have you gotten the new 2.1.6 update?

[Vedhavyas 0]

Trying it now. Thank you

[Vedhavyas 0]

Yeap. still the same unfortunately

[Vedhavyas 0]

Heya team,

 

Any chance you have an update that fixes the issue? 

 

[Luke 38805]

Hi, we're still looking into this. Apologies for the delay.

[Vedhavyas 0]

Hi again,

 

Any update on this? I'm running latest 2.1.6 version on app store. I still see the playback going blank after some time while audio comitnues to play

here is the log

```

Will resign active
Did enter background
2022-08-08 16:47:52.826 Emby[3836:17150207] WKWebView Process Terminated. Attempting to Recover.
2022-08-08 16:52:52.941 Emby[3836:17150207] Reloading On Resume...
2022-08-08 16:52:53.019 Emby[3836:17150207] Enabling Video
2022-08-08 16:52:53.019 Emby[3836:17150207] Reachability Flag Status: -R t------ networkStatusForFlags
2022-08-08 16:52:53.019 Emby[3836:17150207] Reachability Flag Status: -R t------ networkStatusForFlags
2022-08-08 16:52:53.262 Emby[3836:17150207] -[MyMainViewController webView:didStartProvisionalNavigation:]
2022-08-08 16:52:53.309 Emby[3836:17150207] -[MyMainViewController webView:didCommitNavigation:] To Url: http://localhost:12344/index.html?#!/videoosd/videoosd.html
2022-08-08 16:52:53.639 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.639 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.678 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.763 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.764 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.844 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.844 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.844 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.929 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.929 Emby[3836:17150207] Running on MacBook Pro (2)
2022-08-08 16:52:53.929 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:53.971 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.013 Emby[3836:17150207] Version 2.1.6
2022-08-08 16:52:54.054 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.054 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.096 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.097 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.139 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.178 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.221 Emby[3836:17150207] [WKWebView] Javascript Error: ReferenceError: Can't find variable: MpvVideoPlayer at linenumber: 1 of file: http://localhost:12344/index.html?#!/videoosd/videoosd.html
{}
2022-08-08 16:52:54.263 Emby[3836:17150207] Request packet sent to 255.255.255.255
2022-08-08 16:52:54.302 Emby[3836:17150207] Closed UDP socket with error: Can't assign requested address
2022-08-08 16:52:54.302 Emby[3836:17150207] Found 0 servers
2022-08-08 16:52:54.556 Emby[3836:17150207] [WKWebView] Javascript Error: Unhandled Promise Rejection (from element: [object Window], reason: TypeError: Attempted to assign to readonly property.)
Will resign active
Did enter background
2022-08-08 16:52:56.303 Emby[3836:17150207] [WKWebView] Javascript Error: Unhandled Promise Rejection (from element: [object Window], reason: TypeError: Importing a module script failed.)

```

 

Any help to fix this is much appreciated

[Luke 38805]

Hi, can you try downloading our 2.2.5 release from our website and installing it manually:

https://emby.media/emby-theater-macos.html

We are working on getting it released into the store. Thanks.

[dorinandreescu 7]

yep. it crashes from the start on Ventura 13.0.1, downloaded manually from the emby site right now.

[beesyrup 9]

On 11/16/2022 at 1:24 AM, dorinandreescu said:

yep. it crashes from the start on Ventura 13.0.1, downloaded manually from the emby site right now.

Same here. I tried both the App Store version and the Emby Theater release from https://emby.media/emby-theater-macos.html

Are there any diagnostics I can share with the Emby team? I wanted to use this so that my videos wouldn't transcode on my mac (via browser).

[Luke 38805]

Hi @beesyrup are you still having an issue with this?

[beesyrup 9]

@Luke, thanks for your response. It's working! Thanks for working on this one.