serestor 0 Posted April 6, 2022 Share Posted April 6, 2022 (edited) I have a Samsung QN94A, when trying to play videos I have recorded from my phone (with video level 5.2) it transcodes them stating the video level is not supported. This TV supports this video level as I can play the file from a USB and from a DNLA server fine. Can you update the app so it will allow direct play of these files? Thank you Edited April 6, 2022 by serestor Link to comment Share on other sites More sharing options...
SamES 893 Posted April 6, 2022 Share Posted April 6, 2022 I assume you mean Q95A? Can you please provide the full media spec of the video? For reference, this is Samsungs documented specifications Quote Video Decoder Limitations H.264 FHD: Level 4.2 supported (FMO/ASO/RS not supported). H.264 UHD: Level 5.1 supported, seamless resolution change supported up to 3840x2160. HEVC FHD: Level 4.1 supported. HEVC UHD: Level 5.2 supported, seamless resolution change supported with Level 5.1 up to 3840x2160. HEVC 8K : Level 6.1 supported. (8K only) HEVC: Supported only for MKV/MP4/TS containers. VC-1 AP L4: Not supported. GMC 2 and higher: Not supported. MVC: Partially supported. 1 Link to comment Share on other sites More sharing options...
serestor 0 Posted April 6, 2022 Author Share Posted April 6, 2022 (edited) Thank you for the reply It's the QN94A as listed herehttps://www.samsung.com/uk/tvs/qled-tv/qn94a-50-inch-neo-qled-4k-smart-tv-qe50qn94aatxxu The files I am trying to play are 4kUHD 5.2 Edited April 6, 2022 by serestor Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted April 6, 2022 Share Posted April 6, 2022 Try turning off transcoding on the server and the app should try to direct play it. 1 Link to comment Share on other sites More sharing options...
serestor 0 Posted April 6, 2022 Author Share Posted April 6, 2022 (edited) General Complete name 20220406_114700.mp4 Format : MPEG-4 Format profile : Base Media / Version 2 Codec ID : mp42 (isom/mp42) File size : 23.6 MiB Duration : 2 s 790 ms Overall bit rate : 70.9 Mb/s Encoded date : UTC 2022-04-06 10:47:04 Tagged date : UTC 2022-04-06 10:47:04 xyz : +50.3866-004.1312/ com.android.version : 12 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L5.2 Format settings : CABAC / 1 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 1 frame Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 2 s 790 ms Bit rate : 70.7 Mb/s Width : 3 840 pixels Height : 2 160 pixels Display aspect ratio : 16:9 Rotation : 90° Frame rate mode : Variable Frame rate : 49.111 FPS Minimum frame rate : 29.499 FPS Maximum frame rate : 62.674 FPS Real frame rate : 60.000 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.174 Stream size : 23.5 MiB (100%) Title : VideoHandle Language : English Encoded date : UTC 2022-04-06 10:47:04 Tagged date : UTC 2022-04-06 10:47:04 Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 mdhd_Duration : 2790 Codec configuration box : avcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 2 s 777 ms Source duration : 2 s 752 ms Bit rate mode : Constant Bit rate : 256 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 86.0 KiB (0%) Source stream size : 86.0 KiB (0%) Title : SoundHandle Language : English Encoded date : UTC 2022-04-06 10:47:04 Tagged date : UTC 2022-04-06 10:47:04 mdhd_Duration : 2777 Edited April 6, 2022 by serestor Link to comment Share on other sites More sharing options...
serestor 0 Posted April 6, 2022 Author Share Posted April 6, 2022 (edited) 10 minutes ago, FrostByte said: Try turning off transcoding on the server and the app should try to direct play it. EDIT : just tried again, disabled transcoding and this time it is direct playing the files fine! I guess I do not need the transcoding feature anyway at all but it may be nice to fix the issue just incase? I do not know why Emby forces transcoding on a file that doesn't need it I tried that and it fails to play Edited April 6, 2022 by serestor Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted April 6, 2022 Share Posted April 6, 2022 Emby transcodes codecs which aren't officially supported according to the chart which you see in your user's manual (it should look like the one in SamES pic he posted above). Otherwise, you have the opposite problem of things which can't direct play don't play at all. However, there are always edge cases where something works, but not listed in the chart. SamES would need to evaluate that and add it. Link to comment Share on other sites More sharing options...
Luke 37262 Posted April 6, 2022 Share Posted April 6, 2022 Did you explore the stats feature in the video player to learn why it was transcoding? Link to comment Share on other sites More sharing options...
serestor 0 Posted April 6, 2022 Author Share Posted April 6, 2022 Yes it is because it is video level 5.2 and the app thinks the TV can't play it. Link to comment Share on other sites More sharing options...
SamES 893 Posted April 6, 2022 Share Posted April 6, 2022 10 hours ago, serestor said: I tried that and it fails to play If you tried this with the transcoding options turned off, then we are ignoring all those specifications and just trying to let it play directly. If it fails, then that means that the Samsung internal player that the app is using just doesn’t support the format. I am surprised it works via USB. Via DLNA, it is possible that your dlna server is also doing some conversion. Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted April 6, 2022 Share Posted April 6, 2022 54 minutes ago, SamES said: If you tried this with the transcoding options turned off, then we are ignoring all those specifications and just trying to let it play directly. If it fails, then that means that the Samsung internal player that the app is using just doesn’t support the format. I am surprised it works via USB. Via DLNA, it is possible that your dlna server is also doing some conversion. He edited his post and said it direct played when turning transcoding off. Link to comment Share on other sites More sharing options...
Happy2Play 8357 Posted April 7, 2022 Share Posted April 7, 2022 No sure how this is supposed to be interpreted? But does appear on the list for 2020+ models. HEVC UHD: Level 5.2 supported, seamless resolution change supported with Level 5.1 up to 3840x2160 But for support Emby would have to update capabilities for these models as currently limited to 5.1. 2 Link to comment Share on other sites More sharing options...
SamES 893 Posted April 7, 2022 Share Posted April 7, 2022 9 hours ago, Happy2Play said: No sure how this is supposed to be interpreted? But does appear on the list for 2020+ models. HEVC UHD: Level 5.2 supported, seamless resolution change supported with Level 5.1 up to 3840x2160 But for support Emby would have to update capabilities for these models as currently limited to 5.1. Yes, for HEVC, but @serestor video is H264 (AVC1), so only 5.1 is supported based on the spec. Oh, what to do........?!? H.264 UHD: Level 5.1 supported, seamless resolution change supported up to 3840x2160. 1 Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted April 7, 2022 Share Posted April 7, 2022 14 minutes ago, SamES said: Yes, for HEVC, but @serestor video is H264 (AVC1), so only 5.1 is supported based on the spec. Oh, what to do........?!? H.264 UHD: Level 5.1 supported, seamless resolution change supported up to 3840x2160. Tough decision whether to go against Samsung guidance, especially if they were to find out in their testing (if they even test that thoroughly). Would it help if you had a small slice of the video to test in the emulator? Link to comment Share on other sites More sharing options...
SamES 893 Posted April 7, 2022 Share Posted April 7, 2022 45 minutes ago, FrostByte said: Would it help if you had a small slice of the video to test in the emulator? Not really, video playback in the emulator is pretty hit and miss, and isn't always the same as the device. I suppose we could enable to for 2021+ devices and see what happens 1 Link to comment Share on other sites More sharing options...
serestor 0 Posted April 7, 2022 Author Share Posted April 7, 2022 Happy to test and feedback Link to comment Share on other sites More sharing options...
SamES 893 Posted April 8, 2022 Share Posted April 8, 2022 OK, we can try it. 1 Link to comment Share on other sites More sharing options...
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