thunderclap 39 Posted February 26, 2022 Author Share Posted February 26, 2022 To make sure I’m doing this right, for logs from Roku we turn on Debug, restart the app, play a video and then report here the username and time? Link to comment Share on other sites More sharing options...
ebr 14958 Posted February 26, 2022 Share Posted February 26, 2022 Just now, mbuhmann said: To make sure I’m doing this right, for logs from Roku we turn on Debug, restart the app, play a video and then report here the username and time? Hi. You need to actually send the log after playback. There is an option in the user menu at the top of the home screen. 1 Link to comment Share on other sites More sharing options...
thunderclap 39 Posted February 26, 2022 Author Share Posted February 26, 2022 1 hour ago, ebr said: Hi. You need to actually send the log after playback. There is an option in the user menu at the top of the home screen. Two logs sent from his Roku Stick 3800X. The first log was with PQ set to Default. It was sent at approx. 1:32 p.m. EST, username Bruce_B. This presents the black screen. The second log was with PQ set 1080p 15 Mbps. It was sent at approx. 1:40 p.m. EST, username Bruce (no _B this time). This played. Link to comment Share on other sites More sharing options...
ebr 14958 Posted February 26, 2022 Share Posted February 26, 2022 Okay, thanks for the log. The app appears to be making a bad assumption about the capabilities of this device. We'll have to update it. 1 Link to comment Share on other sites More sharing options...
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