Jump to content

Emby on Xbox is streaming at 144p, no idea what's going on

EmbyLogin

By EmbyLogin
in Emby Theater

 Share
Go to solution Solved by EmbyLogin,

Recommended Posts

EmbyLogin

EmbyLogin   5

Posted
Posted

Recently got an Xbox Series S and set it up with Emby, of course. For some reason, ALL of my 4k content plays at 144p. On the dashboard it says "4k transcode". Totally confused.

 

I have an Nvidia Shield which plays the same content on Emby without a hitch at 4k. My internet is gigabit fibre and I haven't had this kind of issue before, not really sure what's happening.

Link to comment
Share on other sites
Happy2Play

Happy2Play   8356

Posted
Posted
1 minute ago, EmbyLogin said:

Where can I find the ffmpeg logs?

It will be located in the same place as the server log.  Depending on your server version you will see the path on the Dashboard or three dot menu Get Server Info.  Or you can download them via Settings-Logs.

 

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted (edited)
7 hours ago, Happy2Play said:

It will be located in the same place as the server log.  Depending on your server version you will see the path on the Dashboard or three dot menu Get Server Info.  Or you can download them via Settings-Logs.

 

My idiocy will always be my greatest bottleneck. The damn HDMI cable was the culprit. 

 

Everything is working great now.

 

EDIT: Hm looks like I spoke too soon. The HDMI cable did indeed solve my YouTube 4K problem but not the Emby one. I'll get you the logs shortly.

Edited by EmbyLogin
  • Thanks 1
Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted (edited)
On 14/02/2022 at 16:38, Happy2Play said:

It will be located in the same place as the server log.  Depending on your server version you will see the path on the Dashboard or three dot menu Get Server Info.  Or you can download them via Settings-Logs.

 

Sorry for the delay. I've attached them to this post. 

I reproduced the problem and saved these immediately.

 

ffmpeg.txt Server Logs.txt

Edited by EmbyLogin
Link to comment
Share on other sites
Happy2Play

Happy2Play   8356

Posted
Posted

Is the client playback quality set to auto?  If so adjust to a specific quality.

Or do you have a limit set somewhere? 

2022-02-16 06:09:17.743 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 43576144, max bitrate: 3000000
2022-02-16 06:09:17.743 Info App: Bitrate exceeds DirectStream limit: media bitrate: 43576144, max bitrate: 3000000
&TranscodeReasons=ContainerBitrateExceedsLimit

 

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted
5 hours ago, Happy2Play said:

Is the client playback quality set to auto?  If so adjust to a specific quality.

Or do you have a limit set somewhere? 

2022-02-16 06:09:17.743 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 43576144, max bitrate: 3000000
2022-02-16 06:09:17.743 Info App: Bitrate exceeds DirectStream limit: media bitrate: 43576144, max bitrate: 3000000
&TranscodeReasons=ContainerBitrateExceedsLimit

 

Everything is set to Auto.

 

When I changed the playback quality, nothing changed except load time. 

Link to comment
Share on other sites
Luke Emby Team

Luke   37258

Posted
Posted
13 minutes ago, EmbyLogin said:

Everything is set to Auto.

 

When I changed the playback quality, nothing changed except load time. 

Check both the server network settings and user permissions. You may have added a limit server-side and then forgotten that you did that.

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted (edited)
On 16/02/2022 at 07:58, Luke said:

Check both the server network settings and user permissions. You may have added a limit server-side and then forgotten that you did that.

I've gone through every setting I can possibly imagine, nothing has any kind of limits set. 

 

Any other solutions?

Screenshot_20220217-172914.png

 

Each user page on the admin console also looks like this. Each user has no limits in their individual settings as well.

 

Screenshot_20220217-172939-01.thumb.jpeg.68b4b526e3c905616408a65d52526de6.jpeg

Edited by EmbyLogin
Link to comment
Share on other sites
Luke Emby Team

Luke   37258

Posted
Posted

How about the global limit in the server network section?

And then also the quality setting from inside the xbox app?

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted
4 minutes ago, Luke said:

How about the global limit in the server network section?

And then also the quality setting from inside the xbox app?

Nothing, double checked the Xbox too. Everything is set to auto.

I figured if it was a server-based limit, then it should be affecting me on my Shield as well

 

 

Screenshot_20220217-173945.png

Link to comment
Share on other sites
Happy2Play

Happy2Play   8356

Posted
Posted

@Lukeisn't this just "Auto" being conservative for remote connection?  Isn't default fallback 3Mbps?

Link to comment
Share on other sites
Luke Emby Team

Luke   37258

Posted
Posted
7 minutes ago, Happy2Play said:

@Lukeisn't this just "Auto" being conservative for remote connection?  Isn't default fallback 3Mbps?

It could be what is happening, yes.

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted
5 hours ago, Happy2Play said:

@Lukeisn't this just "Auto" being conservative for remote connection?  Isn't default fallback 3Mbps?

 

5 hours ago, Luke said:

It could be what is happening, yes.

Sorry, so which setting should I modify? To confirm, will this setting only change the upper limit with Emby still automatically adjusting for slower internet connections?

 

Link to comment
Share on other sites
Luke Emby Team

Luke   37258

Posted
Posted
9 hours ago, EmbyLogin said:

 

Sorry, so which setting should I modify? To confirm, will this setting only change the upper limit with Emby still automatically adjusting for slower internet connections?

 

Try setting the playback quality setting in the app's playback settings and see if that helps.

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted
On 18/02/2022 at 08:29, Luke said:

Try setting the playback quality setting in the app's playback settings and see if that helps.

Unfortunately it does not.

The same thing happens, the quality is stuck at 720p 

Link to comment
Share on other sites
Happy2Play

Happy2Play   8356

Posted
Posted
On 2/19/2022 at 3:00 PM, EmbyLogin said:
On 2/18/2022 at 8:29 AM, Luke said:

Try setting the playback quality setting in the app's playback settings and see if that helps.

Unfortunately it does not.

The same thing happens, the quality is stuck at 720p 

Please provide server and ffmpeg log for this change.

Link to comment
Share on other sites
EmbyLogin

EmbyLogin   5

Posted
  • Author
Posted
On 25/02/2022 at 17:13, Luke said:

@EmbyLogin

Hi, yes can you please provide that, and also let us know what you set the quality to when you did that. Thanks !

 

On 25/02/2022 at 17:04, Happy2Play said:

Please provide server and ffmpeg log for this change.

Hello here you go 

embyserver.txt ffmpeg-transcode-4d007866-2164-4753-b324-c297e930a9c4_1.txt

Link to comment
Share on other sites
Happy2Play

Happy2Play   8356

Posted
Posted
On 2/19/2022 at 3:00 PM, EmbyLogin said:

The same thing happens, the quality is stuck at 720p 

What exactly did you change the option to as these logs still show a 3Mbps limit.

 

Link to comment
Share on other sites
  • Solution
EmbyLogin

EmbyLogin   5

Posted
  • Author
  • Solution
Posted

All good guys. I'm not going to pursue this any longer. It's been a considerable waste of time. 

Going to have to start looking for alternatives to Emby altogether.

I appreciate your efforts.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
×
×
  • Create New...