plupien79 2 Posted January 27, 2022 Share Posted January 27, 2022 Got emby behind a Sophos UTM so an Apache based Reverse Proxy. WebSocket passthrough is enabled. SSL is from LetsEncrypt. Current Active Premier account Local Ports are set to default in Emby Public http is 80 public https is 443 port 80 redirects to https on port 443 The roku app connects (over WAN) is able to be signed in (manually, not using emby connect) can browse but can't play anything. Browser works fine. Is there something wrong with this config, if so what, and can it be fixed without resorting to using an unencrypted connection? Link to comment Share on other sites More sharing options...
ebr 14937 Posted January 27, 2022 Share Posted January 27, 2022 3 minutes ago, plupien79 said: SSL is from LetsEncrypt Hi. This may be your issue but we need more details on exactly what you are doing and what isn't working. Thanks. Link to comment Share on other sites More sharing options...
plupien79 2 Posted January 27, 2022 Author Share Posted January 27, 2022 (edited) I have a user who logs in remotely to use emby. The emby android app works just as expected. The Reverse proxy points to the 8096 port using http internally. I had her setup her Roku to connect to my emby server. She entered the FQDN ETC. It will connect and she can browse content, but when she tries to play anything, it give the loading circle, no progress then just stops. I have a FQDN emby.mydomain.com with emby as a subdomain. The SSL cert is assigned with the subdomain. Emby's Secure Connection mode is set to (Reverse Proxy Handles) It works 100% with LAN roku devices, and 100% using web browsers LAN or WAN Edited January 27, 2022 by plupien79 Link to comment Share on other sites More sharing options...
pwhodges 1534 Posted January 27, 2022 Share Posted January 27, 2022 19 minutes ago, plupien79 said: I had her setup her Roku to connect to my emby server. She entered the FQDN ETC. Just to be clear, does she specify https:// ? If not, I wonder if the client can act on forwarding but the player cannot. Paul Link to comment Share on other sites More sharing options...
plupien79 2 Posted January 27, 2022 Author Share Posted January 27, 2022 12 minutes ago, pwhodges said: Just to be clear, does she specify https:// ? If not, I wonder if the client can act on forwarding but the player cannot. Paul We have tried both https:// prefixing the FQDN and just the FQDN. Both result in the same behavior. Link to comment Share on other sites More sharing options...
ebr 14937 Posted January 27, 2022 Share Posted January 27, 2022 1 hour ago, plupien79 said: when she tries to play anything, it give the loading circle, no progress then just stops. Please reproduce that and then follow the instructions to send a log from the app Thanks. Link to comment Share on other sites More sharing options...
plupien79 2 Posted January 27, 2022 Author Share Posted January 27, 2022 2 hours ago, ebr said: Please reproduce that and then follow the instructions to send a log from the app Thanks. Sent approx 350pm Eastern Time. Username Amanda file attempted Encanto.mkv Link to comment Share on other sites More sharing options...
ebr 14937 Posted January 28, 2022 Share Posted January 28, 2022 19 hours ago, plupien79 said: Sent approx 350pm Eastern Time. Username Amanda file attempted Encanto.mkv Hi. I found a log at 3:41 but the user was "SCRUFFY" and there was no attempt at playback in it. Link to comment Share on other sites More sharing options...
Solution plupien79 2 Posted May 31, 2022 Author Solution Share Posted May 31, 2022 (edited) This is now working. Backend connection pooling was disabled. Enabling that in the proxy has resolved the issues. Remote Roku devices can now play movies. Edited May 31, 2022 by plupien79 1 Link to comment Share on other sites More sharing options...
ebr 14937 Posted May 31, 2022 Share Posted May 31, 2022 Thanks for reporting back. Link to comment Share on other sites More sharing options...
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