EmbyParty 14 Posted January 18, 2022 Share Posted January 18, 2022 I have a library with many movies some 4k HDR. All but one movie play well. The movie "Forest Gump" that won't play plays on every other device (direct play or converted). Has anyone an idea what the problem is and how to solve? I purchased an lan-dongle for the tv already checked the bandwidth so the high bitrate shouldn't be the problem for direct play. Ideas? Thanks for your help. ffmpeg-transcode-1b6bd4da-3fd5-4638-9dc2-4e2c45d47eab_1.txt Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted January 18, 2022 Author Share Posted January 18, 2022 There is another movie that won't play. ffmpeg-transcode-7b8fd2c5-542e-44a1-b497-ea889bb51aa7_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 24, 2022 Share Posted January 24, 2022 Hi there, what exactly happens when you try to play? Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted January 24, 2022 Author Share Posted January 24, 2022 Hi Luke Nothing happend, it seems to stuck. My NAS CPU usage doesn't change nor does it play. After a while I see an error message "no compatible streams are currently available. Please try again later or contact your system administrator for details." As I said, I can play these files convertet or direct play (depending on the net-bandwith) on a mobile device or direct play or on a computer. So it seems a problem with the app on the lg tv. Thanks for your help! Cheers, Rafael Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 28, 2022 Share Posted January 28, 2022 On 1/24/2022 at 2:59 PM, EmbyParty said: Hi Luke Nothing happend, it seems to stuck. My NAS CPU usage doesn't change nor does it play. After a while I see an error message "no compatible streams are currently available. Please try again later or contact your system administrator for details." As I said, I can play these files convertet or direct play (depending on the net-bandwith) on a mobile device or direct play or on a computer. So it seems a problem with the app on the lg tv. Thanks for your help! Cheers, Rafael @EmbyParty can you try turning off subtitles prior to playback and let me know how that compares? Thanks. Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted January 28, 2022 Author Share Posted January 28, 2022 I tried and it works like a charm! You definitly found the problem which I honestly not quite understand. Cheers! Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted January 28, 2022 Author Share Posted January 28, 2022 Even at playback, as soon as I set subtitles the playback stops. Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 28, 2022 Share Posted January 28, 2022 28 minutes ago, EmbyParty said: Even at playback, as soon as I set subtitles the playback stops. The TV does not support the subtitle format (PGS), therefore Emby Server has to burn them into the video with video transcoding. But that is a very intensive process and your server machine can't do it quickly enough to be playable. Your better off with external text subtitles, and our subtitle download features can help with that. Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted February 3, 2022 Author Share Posted February 3, 2022 Hi Luke I apologize for the late answer. I tested several movies with the same results: it's the subtitle. I therefore tried to download srt-subtitle. unfortunately, with no success. What am I doing wrong? I don't find an entry in the log thus I posted the alerts. Thanks for your help. Cheers Rafael Link to comment Share on other sites More sharing options...
Luke 37064 Posted February 3, 2022 Share Posted February 3, 2022 6 hours ago, EmbyParty said: Hi Luke I apologize for the late answer. I tested several movies with the same results: it's the subtitle. I therefore tried to download srt-subtitle. unfortunately, with no success. What am I doing wrong? I don't find an entry in the log thus I posted the alerts. Thanks for your help. Cheers Rafael Looks like the server tried to download subtitles but the provider was unavailable at the time. I would give it a shot again later and let us know how things go. Thanks. Link to comment Share on other sites More sharing options...
EmbyParty 14 Posted March 5, 2022 Author Share Posted March 5, 2022 I'd like to thank for the support and close this thread. I tried several times to download subtitles and always failed. But after an update of the emby app on my lg tv I can download subtitles. Problem solved:-) Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 6, 2022 Share Posted March 6, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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