Restore unlock returns unlock is not purchased

[Cronnie 4]

I have a single google account on my device, if I attemp to purchase the unlock I receive “you already own this item”.  If I attempt to restore the unlock I receive “unlock is not purchased”

Checking the play store I can see the purchase and I have successfully unlocked the app before on the device (needing to do it again after resetting to factory defaults)

What can I do?

Edited January 12, 2022 by Cronnie

[GrimReaper 3330]

Address your query to:

Quote

billingsupport@emby.media

with some details (account, email used, proof of purchase). 

[ebr 14959]

Hi yes, please send an email to that address and include the Google transaction ID. Thanks. 

[Cronnie 4]

After emailing billing support my previous purchase was credited, I was then able to purchase again from the emby app on my android tv resulting in it successfully unlocking.