Remote (WAN) access is not working for some reason

[Mo-house 0]

As the title implies , the Remote (WAN) access doesnt work for me .After some searches , i found this article and followed everything mentioned in there - https://support.emby.media/support/solutions/articles/44001849007-connectivity .

1) Firstly the In-Home ( LAN ) access is working fine , no issues there

2) I made sure that the ip address showing up in WAN access is indeed the correct one .

 

It outputs the below error :

Error: I could not see your service on XXX.XX.XX.XX on port (8096)
Reason: Connection timed out

 

I think my provider has be behind CGANT.

 

Any help will be appreciated. 

Edited January 2, 2022 by Mo-house

[Carlo 4330]

Can you show us what your port forwarding looks like in your router?
Feel free to cover your WAN address.

[Mo-house 0]

[Mo-house 0]

I am using google Wi-Fi with no router in front.

[Luke 37112]

@Mo-house please let us know if this posting about CGNAT helps you:

Thanks.

[Carlo 4330]

On 1/2/2022 at 6:01 PM, Mo-house said:

I was asking about port forwarding not port management.

Forwarding is the rules setup on the router to tell it to take inbound traffic on a specific port from the outside and send it to a specific IP on the inside of the your network.
Without that setup Emby Server would have no way to receive any Internet packets (it didn't solicit).