westhill 5 Posted December 30, 2021 Share Posted December 30, 2021 When I need to search for subs from within an episode due a mismatch of the existing subs on my Android/Google TV app the app freezes immediately following the search/download step. I then need to do a force stop/open_Emby and then things are ok, I can select the new subs to see if they are aligned. Any ideas on this one? Thanks! Link to comment Share on other sites More sharing options...
Luke 37262 Posted December 30, 2021 Share Posted December 30, 2021 Hi there, can you please attach the emby server log from when this happened? Thanks ! Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 30, 2021 Share Posted December 30, 2021 15 hours ago, westhill said: I then need to do a force stop/open_Emby and then things are ok Hi. Can you please cause that to happen and right after the above follow the instructions to send a log from the app Link to comment Share on other sites More sharing options...
westhill 5 Posted December 30, 2021 Author Share Posted December 30, 2021 (edited) edit: Per Luke's request I PM'd the two of you the logs. @ebr I pulled server logs this morning and had asked Luke in PM if I could send the logs via PM rather than posting them here. I just went into the Android/Google TV app and do not see an option to upload logs from the app, so I enabled debug mode and reproduced the error and have the line number in the logs. Can I strip anything out of the logs prior to sending them or do you need full logs? Can I DM them to you? Thanks! Edited December 30, 2021 by westhill Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 30, 2021 Share Posted December 30, 2021 Hi. The send log option is under your user menu - top of the screen on the home page. Link to comment Share on other sites More sharing options...
westhill 5 Posted December 30, 2021 Author Share Posted December 30, 2021 Thank you. Interesting, I can't find it. In the Android TV app, under my username I see switch to a few other users, logout and Unlock App. Unlock correctly says I am connected to a premiere server already. Same in the web UI, I don't see an option to send logs. I have tried with users that have the rights to administer the server BTW Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted December 30, 2021 Share Posted December 30, 2021 4 hours ago, westhill said: so I enabled debug mode and reproduced the error and have the line number in the logs. Are you sure you've enabled in-app Debug mode (Settings>General Display tab>scroll all the way down)? Above sounds to me like you've enabled debug logging server-side (in the Web UI). Link to comment Share on other sites More sharing options...
westhill 5 Posted December 30, 2021 Author Share Posted December 30, 2021 Got it, thank you. I had enabled debug in the app, collected logs from the server and have DMd them to Like and Ebr. I had since turned off debug, hence why I was not seeing the option. Are the logs sent by the app the same as the server side apps? Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted December 30, 2021 Share Posted December 30, 2021 3 minutes ago, westhill said: Are the logs sent by the app the same as the server side apps? Nope. Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 31, 2021 Share Posted December 31, 2021 Hi. You need to enable this option here: ...and then you will get the send logs option in your user menu. Link to comment Share on other sites More sharing options...
westhill 5 Posted December 31, 2021 Author Share Posted December 31, 2021 I enabled debug mode, reproduced the issue, sent the logs. The particular show was crashed but another title played just fine. I restarted Emby after a force stop, and sent logs a second time (within a few minutes of the first time). Thanks! Link to comment Share on other sites More sharing options...
westhill 5 Posted December 31, 2021 Author Share Posted December 31, 2021 The first log I sent was after the title crashed (upon downloading subtitles in the play interface), the app still allowed me to navigate and send the logs and play a different title with no issues. Then original crashed title was still frozen. The second log I sent was after a force_stop of the app and played the previously frozen title with no issues. Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 31, 2021 Share Posted December 31, 2021 Hi. There is no evidence of a crash in either log you sent. Exactly what is happening that is making you think the app has "crashed"? If the app is still responsive, meaning you were able to navigate and send the log, then it hasn't crashed. Are you also able to just back out of the video? I think it may just be taking a while to re-start with the new subtitle... Link to comment Share on other sites More sharing options...
westhill 5 Posted December 31, 2021 Author Share Posted December 31, 2021 10 minutes ago, ebr said: Hi. There is no evidence of a crash in either log you sent. Exactly what is happening that is making you think the app has "crashed"? If the app is still responsive, meaning you were able to navigate and send the log, then it hasn't crashed. Are you also able to just back out of the video? I think it may just be taking a while to re-start with the new subtitle... I just tried again. I removed all subs from the title, downloaded new ones (all while playback paused), I see the new subs appear onscreen but the title will not start playing again. I waited two minutes toggling play/pause to no avail. I can navigate to a different title, play, pause, enable subs, etc, no issues. When I go back to the 'frozen' title it remains frozen. I then went back to the 'ok' title and Emby says 'too many errors, giving up'. After a force stop, both titles work well again You are correct, the app is not crashed, mistakenly thought it was because the title becomes unplayable. Link to comment Share on other sites More sharing options...
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