Android TV used to direct play 4K, now transcodes

[MordeKyle 3]

I have a Sony Bravia android TV that has been excellent. I used to watch 4K on it all the time, and now I can't. I'm not sure why that would change. I don't have a good enough graphics card to transcode 4K, never have, yet I used to watch 4K episodes of show and movies all the time. Now, when I try to watch those same exact shows or movies, it's transcoding and stutters really bad and only plays at around 8fps. The Stats for Nerds indicates it's transcoding. I never looked before to see what was going on, because it played the 4K files flawlessly. 

[Luke 37276]

Hi there, what does stats for nerds list as the transcoding reason?

[MordeKyle 3]

48 minutes ago, Luke said:

Hi there, what does stats for nerds list as the transcoding reason?

Conversion Reason <Unknown>

ETA: Info from Active Devices

Edited December 16, 2021 by MordeKyle

[Luke 37276]

Can you please attach the ffmpeg log?

Thanks !

[MordeKyle 3]

6 hours ago, Luke said:

Can you please attach the ffmpeg log?

Thanks !

See attached.

 

ffmpeg-transcode-ff2889dc-8f9f-49b1-87c9-412fc18a890c_1.txt

Edited December 16, 2021 by MordeKyle

[Luke 37276]

OK our Android TV app thinks the video resolution is not supported. @ebr can look into this.

Thanks.,

[MordeKyle 3]

15 minutes ago, Luke said:

OK our Android TV app thinks the video resolution is not supported. @ebr can look into this.

Thanks.,

OK, thanks Luke. 

[ebr 14960]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[MordeKyle 3]

1 minute ago, ebr said:

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

I'm at work currently, but I'll do it when I get home later tonight. 

[MordeKyle 3]

@ebr log sent at 01:04 am eastern time.

Username on the local server is MordeKyle

[ebr 14960]

Hi.  Can you please test this with the beta version of the app?  I think we may have already addressed this.  Thanks.

 

[MordeKyle 3]

2 hours ago, ebr said:

Hi.  Can you please test this with the beta version of the app?  I think we may have already addressed this.  Thanks.

 

On the Beta version and it's playing direct. Awesome. Thanks. 

[ebr 14960]

Excellent.  Thanks.