Dave9999 4 Posted December 11, 2021 Share Posted December 11, 2021 I use a Synology DS920+, connected to a 2019 Nvidia Shield Pro via ethernet. Some, but not all, 4K HEVC files have very choppy video playback. Is there a checklist of settings for the client and/or the server that need to be set? What is the best process to find the cause of the issue Thanks Link to comment Share on other sites More sharing options...
FrostByte 5061 Posted December 11, 2021 Share Posted December 11, 2021 The first thing I would do is look at SFN and see if it's transcoding or streaming. If it is then try and figure out why Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 11, 2021 Share Posted December 11, 2021 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Solution Dave9999 4 Posted December 12, 2021 Author Solution Share Posted December 12, 2021 Thanks. Upon further research, it looks like corrupted files, as lots of players fail to play them. Thanks Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 12, 2021 Share Posted December 12, 2021 Thanks for reporting back. Link to comment Share on other sites More sharing options...
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