JulesC 44 Posted November 27, 2021 Share Posted November 27, 2021 My son has been connecting remotely to my Emby Server using his Roku TV / Emby App. He purchased a new Roku TV and know Emby is unable to connect remotely. I've tested the WiFi, all other apps on his Roku TV are connecting as expected, however, Emby fails to connect. Let me explain: We typically connect to server manually via Host The Port is set to 8096 (Note: I've also tried 8920 - neither worked) When I try to Connect to Server, I receive the following error: "We're unable to connect to the selected server right now. Please ensure it is running and try again. -7: Failed to connect to <my.hostname.xxx port 8096: Success" What's strange is that I'm unable to connect remotely using my iPhone and Laptop with the same Wifi. I tried the Connectivity Tips, but no success there either. This has been going on for awhile. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
ebr 14913 Posted November 28, 2021 Share Posted November 28, 2021 5 hours ago, JulesC said: I'm unable to connect remotely using my iPhone and Laptop with the same Wifi. Hi. Did you type that correctly? You are also unable to connect from any other device on the same network? If so, that would suggest something blocking it on that network. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted November 28, 2021 Share Posted November 28, 2021 Have you verified Emby ports are open via a site like canyouseeme or yougetsignal? Link to comment Share on other sites More sharing options...
JulesC 44 Posted November 28, 2021 Author Share Posted November 28, 2021 1 hour ago, ebr said: Hi. Did you type that correctly? You are also unable to connect from any other device on the same network? If so, that would suggest something blocking it on that network. Sorry @ebr, I am ABLE to connect remotely using my iPhone and Laptop with the same WiFi. Just doesn’t make sense why I can’t connect via Roku. I’m sure that I’m overlooking something. Link to comment Share on other sites More sharing options...
JulesC 44 Posted November 28, 2021 Author Share Posted November 28, 2021 1 hour ago, Happy2Play said: Have you verified Emby ports are open via a site like canyouseeme or yougetsignal? @Happy2Play Yes, I have tested the ports. I’ve had this working for a couple years. My oldest son connects to my Emby server from his Samsung TV. Any other thoughts please? Link to comment Share on other sites More sharing options...
ebr 14913 Posted November 28, 2021 Share Posted November 28, 2021 Are you trying to connect via https? If so, what is the origin of your certificate? The Roku may not trust it. Link to comment Share on other sites More sharing options...
JulesC 44 Posted November 28, 2021 Author Share Posted November 28, 2021 3 hours ago, ebr said: Are you trying to connect via https? If so, what is the origin of your certificate? The Roku may not trust it. @ebr Yes, trying to connect remotely via HTTPS. As for the certificate, using "Let's Encrypt". FYI - I have Emby Server running on a Synology NAS. Like I mentioned prior, I can access Emby on the NAS remotely from my son's home via my iPhone or Laptop via his Wifi. It was working, not sure what has changed. Truly appreciate any help I can get to resolve this issue. TIA Link to comment Share on other sites More sharing options...
ebr 14913 Posted November 29, 2021 Share Posted November 29, 2021 Hi. You will need to update your certificate on your server. First be sure you are on server version 4.6.7 and then see this topic: Link to comment Share on other sites More sharing options...
JulesC 44 Posted November 29, 2021 Author Share Posted November 29, 2021 @ebr thank you. I will definitely check this out and report back to the forum. Link to comment Share on other sites More sharing options...
JulesC 44 Posted November 30, 2021 Author Share Posted November 30, 2021 @ebr I was hoping this was the fix. I used this SSL checker https://decoder.link/sslchecker/ to check what certs my Emby server is reporting. It shows the Root CA is NOT expired - see attached screenshot. Any other suggestions? TIA Link to comment Share on other sites More sharing options...
ebr 14913 Posted November 30, 2021 Share Posted November 30, 2021 Hi. I believe the issue is with an intermediate... Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 30, 2021 Share Posted November 30, 2021 @JulesC please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
JulesC 44 Posted October 18, 2022 Author Share Posted October 18, 2022 Emby gang, @Luke @ebr I’m still unable to connect remotely from my son’s Roku TV to my Emby server. See earlier messages from above for the details related to this issue. I have also attached the error I’m receiving when I try to connect using my domain name, which works for my older son and sister-in-law, both using Firesticks. I’m still able to connect to my server successfully from my iPhone (cell data disabled) and laptop using the same WiFi remotely, but not their Roku TV’s - they have 2 of them. It appears to be specific to these Roku TV’s Any help in resolving this would be greatly appreciated. Thank you. Julio Link to comment Share on other sites More sharing options...
Luke 37065 Posted October 18, 2022 Share Posted October 18, 2022 Is your son using a VPN that could be interfering with the connection? Are you sure you used the correct server address and port? If this is https, did you include https in the server address? Link to comment Share on other sites More sharing options...
JulesC 44 Posted October 18, 2022 Author Share Posted October 18, 2022 @Luke thank you for your response. My son isn’t using a VPN. Yes, I used the correct address and Port. Yes, this is a SSL connection, so I did use https. I’m baffled with this remote connection and I have no experience with Roku TV. Is there something else that I need to configure that I’m unaware of? Appreciate any help to figure this out. Thank you Link to comment Share on other sites More sharing options...
ebr 14913 Posted October 18, 2022 Share Posted October 18, 2022 No route to host would indicate a DNS issue I think. Have you tried using the IP address? Link to comment Share on other sites More sharing options...
pwhodges 1530 Posted October 18, 2022 Share Posted October 18, 2022 "No route to host" makes me wonder about network issues, such as the IP address/network mask on the Roku not matching other parts of the network. Are other apps on the Roku working OK? This would indicate that my suspicions are unfounded. (If not, then is there a possibility that you have two devices handing out addresses using DHCP?) Paul Link to comment Share on other sites More sharing options...
pwhodges 1530 Posted October 18, 2022 Share Posted October 18, 2022 2 minutes ago, ebr said: No route to host would indicate a DNS issue I think. Have you tried using the IP address? IP address won't work with https, because the name used must match the certificate. But the error might change, of course. Paul Link to comment Share on other sites More sharing options...
ebr 14913 Posted October 18, 2022 Share Posted October 18, 2022 1 minute ago, pwhodges said: IP address won't work with https, because the name used must match the certificate Ah, of course... but it might be good to know if it works via plain http. Link to comment Share on other sites More sharing options...
JulesC 44 Posted October 18, 2022 Author Share Posted October 18, 2022 (edited) 49 minutes ago, pwhodges said: "No route to host" makes me wonder about network issues, such as the IP address/network mask on the Roku not matching other parts of the network. Are other apps on the Roku working OK? This would indicate that my suspicions are unfounded. (If not, then is there a possibility that you have two devices handing out addresses using DHCP?) Paul @pwhodges & @ebr thank you for your responses. Paul, can you help me understand what you mean by: “network issues, such as the IP address/network mask on the Roku not matching other parts of the network.” Other apps on the Roku are working fine (i.e. Amazon Prime, YouTube TV, etc.). Emby is the only app I’m aware of that isn’t working. @ebr I tried with http and https and neither worked. I also tried with local and remote Ports 47 minutes ago, ebr said: Ah, of course... but it might be good to know if it works via plain http. Other suggestions? Thank you Edited October 18, 2022 by JulesC Link to comment Share on other sites More sharing options...
pwhodges 1530 Posted October 18, 2022 Share Posted October 18, 2022 If the other apps are working fine, then it would seem that the networking (at the sites with the Roku) is OK. The next thing I think of, but it is truly grasping at straws, is whether one end or other of the link has IPv6... Beyond that I'm a bit stuck for now (and off to bed!). Good luck Paul Link to comment Share on other sites More sharing options...
JulesC 44 Posted October 18, 2022 Author Share Posted October 18, 2022 40 minutes ago, pwhodges said: If the other apps are working fine, then it would seem that the networking (at the sites with the Roku) is OK. The next thing I think of, but it is truly grasping at straws, is whether one end or other of the link has IPv6... Beyond that I'm a bit stuck for now (and off to bed!). Good luck Paul @pwhodges thank you. Not sure how this would impact the connectivity. Has anyone else encountered this issue or have other ideas on how to resolve this issue? Thank you. Link to comment Share on other sites More sharing options...
speechles 1917 Posted October 19, 2022 Share Posted October 19, 2022 (edited) Apologies. I believe the mistake is you need to use the hostname on your certificate that points to your server as the HOST on the Roku and leave the port blank or 0. When the port is blank or zero it will not be attached to the HOST. Your emby server will correctly forward the request or should then to the correct port and connect. Let us know if this works. Thanks. Edited October 19, 2022 by speechles Link to comment Share on other sites More sharing options...
JulesC 44 Posted October 19, 2022 Author Share Posted October 19, 2022 6 minutes ago, speechles said: Apologies. I believe the mistake is you need to use the hostname on your certificate that points to your server as the HOST on the Roku and leave the port blank or 0. When the port is blank or zero it will not be attached to the HOST. Your emby server will correctly forward the request or should then to the correct port and connect. Let us know if this works. Thanks. @speechles thank you. Just want to ensure I’m following correctly. So on the Roku/Emby connectivity page, I should use… - Host: “my.hostname.xxx” (my domain name) - Port: 0 (from my experience, blank doesn’t work) Is this correct? Am I missing anything? Thank you Link to comment Share on other sites More sharing options...
speechles 1917 Posted October 19, 2022 Share Posted October 19, 2022 Just now, JulesC said: @speechles thank you. Just want to ensure I’m following correctly. So on the Roku/Emby connectivity page, I should use… - Host: “my.hostname.xxx” (my domain name) - Port: 0 (from my experience, blank doesn’t work) Is this correct? Am I missing anything? Thank you Yes. Make sure to use HTTPS on your hostname. Then 0 for the port will omit the port. That should allow it to work. We have had users with custom domain names use 0 for the port and it solved the problem for them and it should for you too. Link to comment Share on other sites More sharing options...
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