Apple TV 4K playback issue (compression artifacts)

[love_stef 0]

I'm using Apple TV 4K(2017)  with tvOS 15.1 and emby 1.5.5 . I get compression artifacts for some videos,as the picture shows. It only appears  for a few seconds randomly.I have tested the video es on iPhone 12(emby) and pc(potplayer), did't find any problem. Any way to fix this problem?

[Luke 40064]

Hi there @love_stef can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[love_stef 0]

23 hours ago, Luke said:

Hi there @love_stef can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

hi, I'm not sure where to upload the sample, so I have uploaded a sample videoes to dropbox.  https://www.dropbox.com/s/gq39pm7p55r76sm/sample1.mkv?dl=0

[Luke 40064]

@love_stef I'd like to look at how the app was playing. Can you please attach the emby server log from when you tried to play?

Thanks !

[Jonathan1683 28]

Do you have a vizio tv? I was having this issue as well. If so it may be a setting on the tv. I fixed it some how, but I forgot exactly how.

[jmassaro87 28]

Any resolution to this? I have the same issue. 

[Luke 40064]

Hi, we're looking into it. Thanks.